Natalie Gayles
Silver Spring,MD
Summary
Overview
9
9
years of professional experience
Work History
PROFESSIONAL DEVELOPMENT ASSOCIATE
National Associate of Social Work
01.2023 - Current
- Processes and ensures that all necessary documentation have been completed for continuing education applications and for association specialty certifications and credentials
- Reviews and ensures accuracy of records in association's database system
- Collaborated with senior practice associates, managers, other professional development staff members, and other related stakeholders to identify operational needs and resolve procedural issues.
ADMINISTRATIVE INTERN II
City of Los Angeles
10.2019 - 01.2021
- Served as a liaison between City Attorneys, division and district managers, private citizens, and other government agencies
- Entered data into database system, generated reports as needed, supported management staff, and accurately updated customer accounts.
- Reduced errors in data entry tasks by maintaining thorough attention to detail, verifying information before inputting it into the system and streamlined office processes by organizing filing systems.
OFFICE ASSISTANT
Mount Saint Mary's University-Los Angeles
08.2015 - 08.2018
- Supported staff by completing various administrative tasks and answered questions regarding involvement on campus and different programs within the office.
- Worked with a team of five to nine other office assistants and contributed to a positive fast pace work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
ORIENTATION ASSISTANT
Mount Saint Mary's- Los Angeles
01.2017 - 08.2018
- Communicated effectively with diverse groups of individuals, ensuring all felt welcomed and included.
- Promoted a positive atmosphere by fostering connections between incoming students and current campus community members.
- Participated in regular team meetings to reflect on successes and areas for improvement in the orientation program.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information, and utilized effective communication and problem-solving skills to quickly resolve customer issues.
Education
High School Diploma -
Reseda High School
Reseda, CA05.2015
Skills
- Deadline-oriented
- Customer Support
- Relationship Building and Management
- Time Management
- System Administration
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Self Motivation
- Adaptability and Flexibility
- Task Prioritization
Timeline
PROFESSIONAL DEVELOPMENT ASSOCIATE
National Associate of Social Work
01.2023 - Current
ADMINISTRATIVE INTERN II
City of Los Angeles
10.2019 - 01.2021
ORIENTATION ASSISTANT
Mount Saint Mary's- Los Angeles
01.2017 - 08.2018
OFFICE ASSISTANT
Mount Saint Mary's University-Los Angeles
08.2015 - 08.2018
High School Diploma -
Reseda High School
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