Natalie Gibson
Bend,Oregon
Summary
Adaptable professional offering 8 years of experience coordinating people and operations to achieve organizational goals. Expertise in strategic planning and process improvement. Proven track record of growth within the startup space. Looking to leverage my hustle and diverse skillset at an innovative and value-aligned company.
Overview
7
7
years of professional experience
Work History
Associate Product Manager
Openly
Remote
05.2022 - Current
- Develop and execute on 4-6 product launches per quarter.
- Create detailed documentation on product specifications, use cases, feasibility, and release notes.
- Present regularly to stakeholders on progress against goals and key performance indicators.
Operations Business Analyst
Openly
Remote
02.2021 - 05.2022
- Evaluated business processes and recommended improvements to enhance functionality.
Customer Relations Manager
Openly
Remote
07.2020 - 02.2021
- Collaborated with cross-functional teams to identify root causes for customer issues.
- Created external and internal-facing Help Centers by documenting frequently asked questions, problems, and solutions.
Marketing Manager
Remote Year
Remote
04.2019 - 04.2020
- Built and executed a monthly webinar series, serving as the liaison between existing and prospective community members.
- Grew the Instagram following by 20k in 6 months by engaging with community members to source content, increase engagement, and imprand sourcing content from community members.
- Drove email engagement rate from 5% to 25% by developing drip campaigns, promotional emails and newsletters (300,000+ recipients).
- Developed and implemented marketing strategies to increase brand awareness and engagement with target audiences.
Marketing Coordinator
Remote Year
Remote
12.2018 - 04.2019
- Onboarded and managed 30 ambassadors across 10 states. Responsible for portraying and communicating the brand and target audience.
- Managed all social media platforms by sourcing content, writing copy, and maintaining engagement.
- Owned all inbound channels: web live-chat, email, and social media.
Sales Consultant
Remote Year
Remote
12.2017 - 12.2018
- Responsible for driving a high cost, experiential B2C sale using a consultative approach
- Achieved daily, weekly and monthly business development KPI's while managing a pipeline of 400+ leads in Salesforce
Customer Success Manager
Placester
Boston
01.2017 - 12.2017
- Facilitated client onboarding, retention, and expansion processes for 40-60 key accounts per month
Education
Bachelor Degree in Hospitality and Tourism Management -
University of Massachusetts Isenberg School of Business
05.2014
Skills
- Project Management
- Email & Social Media Marketing
- Cross functional Communication
- Relationship Management
Timeline
Associate Product Manager
Openly
05.2022 - Current
Operations Business Analyst
Openly
02.2021 - 05.2022
Customer Relations Manager
Openly
07.2020 - 02.2021
Marketing Manager
Remote Year
04.2019 - 04.2020
Marketing Coordinator
Remote Year
12.2018 - 04.2019
Sales Consultant
Remote Year
12.2017 - 12.2018
Customer Success Manager
Placester
01.2017 - 12.2017
Bachelor Degree in Hospitality and Tourism Management -
University of Massachusetts Isenberg School of Business
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