Natalie Giesecke
Fort Collins,CO
Summary
Self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in computer software development. Experience performing quality assurance testing and consultative services for customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Milsoft Utility Solutions
Abilene , TX
07.2023 - Current
- Developed, documented, and executed manual tests for web-based and client-based applications.
- Performed functional, system integration, regression, user acceptance testing.
- Documented all API methods and functionalities for the majority of our integrations, including billing, AVL, AMI, and mobile products.
Senior Implementation Specialist
Milsoft Utility Solutions
Abilene , TX
09.2017 - 07.2023
- Scheduled upgrades and migrations, as well as project management meetings with customers, to get required tasks and custom work done in a timely fashion and on budget.
- Managed customer licensing for our engineering and operations software and worked closely with our accounting team to verify that our licenses matched the customer's accounting sheets.
- Coordinated resources across multiple teams to meet deadlines efficiently.
- Created and managed technical documentation for both internal and customer-facing purposes.
- Upgraded and migrated software, as well as hardware, from on-site to cloud, from Windows to Windows, and from Azure to Amazon AWS for our electrical engineering, outage management, mobile management, visual analytics, and interactive voice management products.
IT Specialist
Milsoft Utility Solutions
Abilene , TX
01.2016 - 06.2016
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Implemented backup procedures to ensure data integrity and availability.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Installed operating systems, applications, patches, updates. as needed.
Education
Bachelor of Science - Information Technology
McMurry University
Abilene06-2016
Skills
- Documentation
- Test case development
- Scripting
- Hardware and software installation
- IIS
- MultiSpeak
- API
- Confluence
- Jira
- TestComplete
Certification
- COMPTIA Networking+ Certification
- COMPTIA A+ Certification
Timeline
Quality Assurance Analyst
Milsoft Utility Solutions
07.2023 - Current
Senior Implementation Specialist
Milsoft Utility Solutions
09.2017 - 07.2023
IT Specialist
Milsoft Utility Solutions
01.2016 - 06.2016
Bachelor of Science - Information Technology
McMurry University
- COMPTIA Networking+ Certification
- COMPTIA A+ Certification
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