ZinniaX EMR
Administrative Operations Lead
Neuro Protective Solutions, LLC
04.2018 - Current
Natalie Giugliano
Administrative Assistant/Office Manager
Deer Park,NY
Timeline
Customer Service Representative
FragranceNet
04.2016 - 04.2018
Administrative Assistant
New Vitality
01.2015 - 12.2016
Associate of Arts - Liberal Arts - General Studies
Suffolk County Community College
08.2012 - 05.2015
Server
Applebee's
01.2011 - 11.2018
Adminsitrative Assistant
Tufco, Incorporated
01.2008 - 01.2012
Work History
Administrative Operations Lead
Neuro Protective Solutions, LLC
04.2018 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Performed quality control
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Generated reports detailing finding and recommendations.
- Collected, arranged, and input information into database system (EMR).
- Proactively identified scheduling issues and developed quick solutions to promote efficiency.
- Communicated scheduling changes to the CEO, implementing proof-of-receipt to reduce errors.
- Maintained up-to-date database of staff availability, qualifications, and preferences to aid in scheduling.
Server
Applebee's
01.2011 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
FragranceNet
04.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
New Vitality
01.2015 - 12.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Adminsitrative Assistant
Tufco, Incorporated
01.2008 - 01.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Education
Associate of Arts - Liberal Arts - General Studies
Suffolk County Community College
Brentwood, NY 08.2012 - 05.2015
Skills
Operational efficiency
Motivational attitude
Scheduling coordination
Workforce management
Order fulfillment
Environmental management
Strong team building skills
Data analysis
Task delegation
Quality assurance
Project management
Compliance management
Staff supervision
Inventory coordination
Performance monitoring
Workflow optimization
Analytical thinking
Audit reporting
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Excellent communication
Organizational skills
Team leadership
Task prioritization
Self motivation
Summary
Offering blend of analytical thinking and effective communication skills, eager to learn and thrive in operations environment. Brings ability to quickly grasp new concepts and apply analytical tools to enhance workflow efficiency. Ready to use and develop problem-solving and organizational skills in Administrative Operations Lead role.
Energetic and adaptable professional with knack for problem-solving and team leadership. Possesses solid understanding of process optimization and project management, demonstrated through advanced knowledge of scheduling and resource allocation. Committed to driving operational efficiency and delivering measurable improvements. Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchQuote
Efficiency is doing things right; effectiveness is doing the right things.
Peter Drucker
Software
Excel
Word
Google Drive
Google Workspace
Adobe Acrobat
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