Microsoft Office
Natalie Glavey
Oxford,AL
Summary
Enthusiastic and detail-oriented individual seeking an entry-level It position or Customer service role. Bringing a solid foundation in customer service, combined with hands-on experience with Microsoft Word and Excel, and a background in office administration. Adept at troubleshooting technical issues, providing exceptional support, and managing administrative tasks. Eager to apply strong problem-solving skills and technical knowledge in a dynamic It or customer service focused environment, with a commitment to delivering high-quality support and contributing to team success.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager/Leasing Agent
Southeastern Property Management
01.2024 - Current
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Distributed and followed up on tenant renewal notices.
- Invited prospects to fill out application upon completion of property tour.
- Recruited new residents through website advertising and marketing.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Used Yardi, CRM and Entrata to keep record of financial transactions and rental applications.
- Participated in property inspections to prepare for move-ins and move-outs.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Restaurant Assistant Manager
Loves Travel Stop/Bojangles
09.2021 - 02.2023
- Assisted the restaurant manager in overseeing daily operations, ensuring smooth and efficient service
- Managed a team of XX staff members, providing guidance and support to maximize productivity
- Implemented new training programs for front-of-house and back-of-house staff, resulting in improved customer service and increased efficiency
- Created weekly schedules for staff members, optimizing labor costs while maintaining excellent customer service standards
- Monitored inventory levels regularly to prevent shortages or excess stock, reducing waste by XX%
- Handled customer complaints and resolved issues promptly to ensure a positive dining experience for all guests
- Conducted regular meetings with staff members to provide feedback, address concerns, and foster a positive work environment
- Assisted in recruiting, hiring, and training new employees according to company standards and policies
- Ensured compliance with health codes, safety regulations, and sanitation guidelines throughout the restaurant premises
- Performed regular inspections of dining areas to maintain cleanliness standards and create an inviting atmosphere for guests
- Analyzed sales data on a regular basis to identify trends or opportunities for improvement; implemented strategies that led to XX% increase in overall sales
- Collaborated with the restaurant manager in creating and managing the annual budget; consistently achieved financial targets through effective cost control measures
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies; implemented new inventory management system resulting in XX% reduction in stock variances
- Mentored and coached staff members to enhance their skills, improve performance, and prepare them for future growth opportunities within the company
- Served as a role model for exceptional customer service by providing personalized attention to guests' needs and preferences
Medical Receptionist/Front Desk
American Family Care, Inc
06.2020 - 09.2021
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Manufacturing Associate
Honda Manufacturing of Alabama
03.2018 - 06.2020
- Operated and maintained manufacturing equipment, ensuring efficient production processes
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Performed quality checks on finished products to meet specifications and standards
- Collaborated with cross-functional teams to troubleshoot and resolve production issues
- Managed inventory levels by monitoring stock levels and initiating replenishment orders as needed
- Participated in safety meetings, adhering to all safety protocols and promoting a safe work environment
- Ensured compliance with regulatory requirements related to product quality control
- Maintained cleanliness of work area according to company standards
- Worked effectively in a fast-paced team environment
- Demonstrated strong attention to detail when inspecting products for defects
- Closely monitored production line output rates against targets, making adjustments as necessary
- Fostered a culture of teamwork by actively collaborating with colleagues to achieve production goals
Education
Full Stack Development
Codecademy
01.2024
High School Diploma -
St. Clair County High School
Odenville, AL05.2016
Skills
- Able to build a relationship of mutual trust with clients
- Able to clarify the nature of a problem,evaluate alternatives, propose viable solutions and determine the outcome of the various options
- Able to handle complaints and concerns in a sensitive way
- Able to establish priorities and meet deadlines,
- Able to analyze data,summarize findings and write a report
- Flexibility to adapt to new situations and settings and to tolerate change well
- Able to operate computers and other basic office equipment
- Prior knowledge of CSS and HTML
- Able to receive constructive criticism and feedback from others
- Comfortable and experienced in working with diverse culture making it easier to communicate with varied groups of people
Additional Information
I am committed to advancing my career by continuously enhancing my technical skills and knowledge. Recognizing the ever-evolving nature of the technology landscape, I am actively pursuing courses to deepen my expertise in key areas of web development, including HTML, CSS, JavaScript, and Python.
My goal is to build a robust foundation in these fundamental technologies, which are essential for crafting dynamic, user-centric web applications. By mastering HTML and CSS, I aim to design and implement visually appealing and accessible web pages. Proficiency in JavaScript will enable me to create interactive and responsive user experiences, while learning Python will expand my capability to develop scalable backend solutions and integrate with various web technologies.
In addition to these core languages, I am also exploring other relevant web development programs and tools to stay abreast of industry trends and best practices. This ongoing education is not only an investment in my personal growth but also a strategic move to contribute more effectively to my current role and future projects.
I am excited about the opportunities that this advanced training will bring and am eager to apply my new skills to deliver innovative and efficient web solutions. Through this dedicated learning path, I aim to enhance my professional capabilities and support the evolving needs of the technology sector.
Software
Microsoft Excel
Microsoft Word
Google Docs
HTML
CSS
Coding
Yardi
Entrata
CRM
Xpient
Interests
Web development
Coding
Customer Service
IT
Timeline
Assistant Property Manager/Leasing Agent
Southeastern Property Management
01.2024 - Current
Restaurant Assistant Manager
Loves Travel Stop/Bojangles
09.2021 - 02.2023
Medical Receptionist/Front Desk
American Family Care, Inc
06.2020 - 09.2021
Manufacturing Associate
Honda Manufacturing of Alabama
03.2018 - 06.2020
Full Stack Development
Codecademy
High School Diploma -
St. Clair County High School
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