Natalie Gluck
Laguna Niguel,CA
Summary
Skilled in coordinating and managing various types of events. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in relationship management, leading to cost-effective event solutions and enhanced customer experiences.
Overview
4
4
years of professional experience
Work History
Shift Lead/Party Coordinator
Skyzone Trampoline Park
Mission Viejo, CA
02.2023 - Current
- Communicated regularly with clients before, during and after events to address any questions or concerns they may have had about our services.
- Worked within tight deadlines while managing multiple tasks simultaneously in order to deliver quality results every time.
- Kept up-to-date on industry trends related to party planning so that we could remain competitive in the market place.
- Utilized event management software to track registrations, payments, and attendee feedback for continuous improvement.
- Ensured that all guests had an enjoyable experience by providing excellent customer service throughout the duration of the party or event.
- Coordinated and allocated equipment, supplies and staff for events.
- Worked closely with clients to understand their needs and develop custom solutions for their party needs.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Worked closely with human resources to support employee management and organizational planning.
- Assisted general manager with operations game plan and company initiatives implementation.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Provided support in resolving scheduling conflicts between employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
Flight Crew Member
Sky Zone Trampoline Park
Mission Viejo, CA
06.2021 - Current
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Sold tickets and collected additional fees from customers for special services.
- Ensured safe operation of the trampolines, adhering to strict safety protocols.
- Handled customer complaints in a professional manner.
- Recommended, selected and located merchandise based on customer desires.
- Organized stockroom shelves according to size, color or style.
- Developed trusting relationships with customers by making personal connections.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Developed relationships with customers, and presented promotions that increased sales and profit.
- Greeted members and potential members in a friendly and professional manner.
- Negotiated and closed deals with minimal oversight.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Education
Associate of Arts - Communications
Saddleback College
Mission Viejo, CA05-2025
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06-2023
Skills
- Productivity monitoring
- Production leadership
- Coaching and mentoring
- Industry expertise
- Staff motivation
- Work delegation
- Daily reporting
- Scheduling expertise
- Customer service focus
- Decision-making capacity
- Sales proficiency
- Communication
- Conflict resolution
- Self-motivating
Timeline
Shift Lead/Party Coordinator
Skyzone Trampoline Park
02.2023 - Current
Flight Crew Member
Sky Zone Trampoline Park
06.2021 - Current
Associate of Arts - Communications
Saddleback College
High School Diploma -
Aliso Niguel High School
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