Natalie Gluck
Orange County,CA
Summary
Skilled in coordinating and managing various types of events. Possess strong organizational skills and ability to manage multiple projects simultaneously, ensuring seamless execution and positive participant feedback. Known for creative problem-solving skills and new ideas to promote sales. Has the ability to work effectively under pressure, contributing to successful event outcomes. Demonstrated success in relationship management, leading to cost-effective event solutions and enhanced customer experiences.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Sky Zone Trampoline Park
02.2025 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service over the phone.
- Implemented upselling strategies to maximize revenue opportunities without compromising guest satisfaction levels.
Shift Lead/Party Coordinator
Sky Zone Trampoline Park
02.2023 - 02.2025
- Communicated regularly with clients before, during and after events via email and/or phone call to address any questions or concerns they may have about our services.
- Worked within tight deadlines while managing multiple tasks and delivered quality results.
- Utilized event management software to create bookings and take payments.
- Ensured that all guests had an enjoyable experience by providing excellent customer service.
- Complied with company safety procedures and policies to promote a safe working environment.
- Worked closely with HR to support employee management and organizational planning.
- Assisted general manager with operations game plan and company initiatives implementation.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Provided support in resolving scheduling conflicts between employees.
Flight Crew Member
Sky Zone Trampoline Park
06.2021 - 02.2023
- Sold tickets and collected additional fees from customers.
- Recommended, selected and located merchandise based on customer desires.
- Organized stockroom shelves according to size, color or style.
- Developed trusting relationships with customers by making personal connections.
- Exceeded sales goals using consultative sales talents and effectively explaining programs.
- Dealt with social media marketing, to keep our guests informed and interactive.
- Presented promotions that increased sales.
- Greeted members and potential members in a friendly and professional manner.
- Assisted customers during the selection process and helped meet individual needs.
Education
Associate of Arts - Communications
Saddleback College
Mission Viejo, CA05-2025
Associate of Arts - Communications
San Diego State University
San Diego, CA05-2027
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Product sales
- Verbal and written communication
- Multitasking
- Time management
- Adaptability and flexibility
- Self motivation
Timeline
Guest Service Representative
Sky Zone Trampoline Park
02.2025 - Current
Shift Lead/Party Coordinator
Sky Zone Trampoline Park
02.2023 - 02.2025
Flight Crew Member
Sky Zone Trampoline Park
06.2021 - 02.2023
Associate of Arts - Communications
Saddleback College
Associate of Arts - Communications
San Diego State University
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