Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Godden

Boca Raton,FL

Summary

A Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Committed to building loyalty and long term relationships with customers while reaching individual sale goals.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walgreens
Port Saint Lucie, FL
05.2022 - 06.2023
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Greeted customers and identified their needs.

Office Assistant

Power of B12
Sunrise, FL
07.2021 - 06.2022
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Conducted office inventory checks and requested restock of supplies.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Proofread and corrected correspondence and reports for error-free documentation.

Team Member

Dunkin' Donuts
Lauderhill, FL
11.2021 - 04.2022
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Trained new team members using approved training materials and information.
  • Processed and retrieved customer special orders.
  • Acquired new skills to support team and further accommodate customer needs.
  • Operated cash register to process cash, check and credit card transactions.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Set up, restocked and cleaned dining areas.
  • Served coffee to customers in a friendly and courteous manner.

Education

High School Diploma -

Atlantic Technical College
Pompano Beach, FL
05.2022

Skills

  • Point of Sale Systems
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Customer Support
  • Team Collaboration
  • Inventory Control
  • Problem Resolution
  • Customer Service
  • Retail Marketing

Timeline

Customer Service Associate

Walgreens
05.2022 - 06.2023

Team Member

Dunkin' Donuts
11.2021 - 04.2022

Office Assistant

Power of B12
07.2021 - 06.2022

High School Diploma -

Atlantic Technical College

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Natalie Godden