Natalie Gomez
San Antonio
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Resident Performance Specialist
Darwin Homes
10.2023 - 05.2024
- Work to maximize on-time rent collection across your assigned client portfolio.
- Monitor & process rent collection.
- Manage, track, and report on collections-related cases within your assigned client portfolio.
- Own all delinquent account procedures, including calls, text messages, and emails.
- Understand provisions in standard Darwin lease documents and resident rules and regulations.
- Support the client POD's senior Resident Services professional.
- Other duties as assigned.
Maintenance Coordinator
Roofstock, Inc
06.2021 - 07.2023
- Yardi software.
- Salesforce software knowledge.
- Latchel Maintenance knowledge.
- Ringcentral software knowledge.
- Monitored maintenance repair request in multiple Markets.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Provided guidance to management regarding project bids for onsite improvements.
- Maintained accurate records of all scheduled maintenance activities and and performed regular follow ups to ensure completion.
- Respond quickly to resident inquires regarding issues related to residential maintenance.
- Hold resident accountable for resident responsible repairs/charge backs for resident damages.
- On-call emergency maintenance rotation.
- Receive HOA Violation repair requests, create/dispatch repair orders.
- Receive City Violations/ Occupancy Permit Violations reports, create/dispatch repair orders.
- Maintain professional relationship with contractors local vendors onboarded with company.
Maintenance Coordinator
ISM Property Management
09.2017 - 02.2021
- Rent Manager software knowledge.
- Appfolio software knowledge.
- Office support - Answer inbound phone inquiries from customers providing quality and accurate responses and resolving customer complaints.
- Route calls, emails, and tickets to appropriate front office individuals.
- Received inbound calls from residents regarding maintenance repairs. Assessed, dispatched to in house maintenance technician.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Provided guidance to management regarding project bids for onsite improvements.
- Maintained accurate records of all scheduled maintenance activities and and performed regular follow ups to ensure completion.
- Respond quickly to resident inquires regarding issues related to residential maintenance.
- Hold resident accountable for resident responsible repairs/charge backs for resident damages.
- Managed daily schedule of 3 in house maintenance technicians. Ensure repair tasks are completed at the end of work day.
- Assist Maintenance Supervisor in drafting notices for property repairs.
- On-call emergency maintenance rotation when needed.
- Receive HOA/Housing Violation repair requests, create/dispatch repair orders.
- Receive City Violations/ Occupancy Permit Violations reports, create/dispatch repair orders.
- Maintain professional relationship with contractors local vendors onboarded with company.
- Maintain confidentiality and adheres to regulations such as Fair Housing Act.
Maintenance Coordinator/Office Support
Borba Property Group
06.2015 - 07.2017
- Appfolio software knowledge.
- Office support - Answer inbound phone inquiries from customers providing quality and accurate responses and resolving customer complaints.
- Route calls, emails, and tickets to appropriate front office individuals.
- Received inbound calls from residents regarding maintenance repairs. Assessed, dispatched to in house maintenance technician.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Provided guidance to management regarding project bids for onsite improvements.
- Maintained accurate records of all scheduled maintenance activities and and performed regular follow ups to ensure completion.
- Respond quickly to resident inquires regarding issues related to residential maintenance.
- Hold resident accountable for resident responsible repairs/charge backs for resident damages.
- Managed daily schedule of 3 in house maintenance technicians. Ensure tasks are completed at the end of work day.
- On-call emergency maintenance rotation when needed.
- Receive HOA Violation repair requests, create/dispatch repair orders.
- Receive City Violations/ Occupancy Permit Violations reports, create/dispatch repair orders.
- Maintain professional relationship with contractors local vendors onboarded with company.
- Maintain confidentiality and adheres to regulations such as Fair Housing Act.
On-Site Resident Manager
RTI Properties
05.2013 - 06.2015
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Collected, recorded and deposited monthly rents from over 32 tenants.
- Conducted property move-ins, move-outs and walk-through inspections.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Used Appfolio to maintain resident database of personal information, repairs and lease agreements.
- Renewals: Track expiration dates on lease agreements,
Education
High School Diploma -
Downey High School
Downey06.2009
Skills
- Strong organizational skills and detailed oriented
- Multi-tasking - Ability to handle multiple tasks/situations at one time
- Interacts productively in person or through technology with co-workers, team members
- Computer literacy, ability to comfortably navigate new technology and MS Office
- Demonstrates team work and mutual respect throughout the company
Timeline
Resident Performance Specialist
Darwin Homes
10.2023 - 05.2024
Maintenance Coordinator
Roofstock, Inc
06.2021 - 07.2023
Maintenance Coordinator
ISM Property Management
09.2017 - 02.2021
Maintenance Coordinator/Office Support
Borba Property Group
06.2015 - 07.2017
On-Site Resident Manager
RTI Properties
05.2013 - 06.2015
High School Diploma -
Downey High School
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