Natalie Gonsalves
Team Based Care Specialist
Austin,TX
Summary
Team Based Care Specialist focused on addressing patient care needs as a coordinated effort across various care settings and creating health equity among communities using evidence based practices. Highly motivated and ready to utilize skills in behavior change, education resource development, daily operations coordination and customer service. Prepared to use years of experience developing relationships, working to reduce the burden of chronic diseases and take on a challenging new role with room for advancement.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Based Care Specialist
The Texas Department Of State Health Services
Austin, Texas
12.2021 - Current
- Create education materials and screening tools that assist with behavior change such as diabetes prevention, diabetes management, weight management, and lifestyle materials related to conditions such as diabetes and heart disease.
- Refer members of public to resources that ensure all medical, psychosocial, lifestyle and financial needs are met
- Develops and disseminates resources and education for physician and non-physician healthcare team members, and clinical and non-clinical community partners on evidence-based strategies to prevent and manage diabetes, hypertension and cholesterol.
- Coordinates and assists development of training opportunities and curricula that align with program strategies and adult learning strategies.
- Utilize skills and knowledge of behavior change theories and models to develop educational trainings and materials.
- Manages program contracts, which involves providing technical assistance, overseeing contract deliverables and budgets, reporting activities to funders, and maintaining partnerships.
- Leads program efforts to expand partnerships and activities to advance program strategies related to team-based care, including engagement of community health workers, pharmacists, and other non-physician healthcare team members.
- Recruits and maintains partnerships and conducts outreach.
- Coordinates local and regional partnerships to expand efforts to create linkages between community and clinical partners to improve management of patients with diabetes, hypertension, and cholesterol.
- Collaborates with program staff to develop and implement program activities for specific Heart Disease and Stroke Program and Diabetes Prevention and Control Program initiatives.
- Assists in establishing program goals, objectives, and activities.
- Contributes to development of grant reports and continuation applications.
Diabetes and School Health Specialist
The Texas Department Of State Health Services
Austin, Texas
03.2020 - 11.2021
- Selected to serve as Diabetes Self Management and Education Support (DSMES) State Specialist by National Association of Chronic Disease Directors for Texas as subject matter expert for people with Diabetes.
- Created education materials that assist with behavior change such as diabetes prevention, diabetes management, weight management, and lifestyle materials related to conditions such as diabetes and heart disease
- Evaluate program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results
- Plan and execute meetings to connect organizational representatives, community members and clients
- Develop and deepened productive contractor relationships to assist with achieving performance measures, executing plans and strengthening leadership
- Coordinate and facilitate monthly meetings with contractors and grant funders
- Serve as liaison between Department of State Health Services and other agencies
- Assist with implementation and organization of Texas Diabetes Council, Texas School Health Advisory Committee and Stock Epinephrine Advisory Committee meetings
- Experience with developing, drafting, revising and implementing policies, procedures, and rules
- Established positive relationships between Department of State Health Services and dozens of organizations across Texas
- Prioritize and execute tasks in timely and accurate manner
- Order, receive and process stock into inventory management system
Medical Office Specialist
Texas Heart And Vascular, HCA
Austin, TX
10.2018 - 03.2020
- Strengthened relationships between medical office and hundreds of patients each week
- Improved customer relations through collaboration with doctors and administrative staff during check in and check out process
- Advised and met patients needs via telephone and enhanced office efficiency by handling 30+ callers per day
- Traveled to outreach locations to support cardiologists through coordinating all administrative operations
- Educated patients on testing procedures and scheduled tests for patients to ensure exceptional patient experience
- Maintained current and accurate medical records for thousands of patients utilizing data entry skills and EHR system
- Maintained HIPAA compliance to protect patient health information
- Assisted with insurance claims, coding and billing
- Trained and supervised new employees while demonstrating professional protocol
- Managed master calendar and scheduled appointments for 10 providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Promoted positive, upbeat attitude with colleagues and patients to maintain productive work environment
Member Service Representative
Pure Austin Fitness
Austin, TX
12.2016 - 04.2018
- Continuously surpassed customer service standards by memorizing names and building rapport with 4,000 active members
- Maintained updated knowledge of industry and fitness facility in order to effectively give tours and generated leads to increase sales
- Preserved revenue streams for facility and personal trainers by using communication and negotiation skills to increase training sessions
- Resolved issues and compiled customer feedback in order to maintain member satisfaction
- Cross trained to work in smoothie bar by learning how to make smoothies, coffee beverages and use POS system in order to help management when needed
- Trained and built relationships with new employees to maintain consistency of dynamic internal procedures
Education
Bachelor of Science - Health Promotion And Behavioral Science
The University of Texas At Austin
Austin, TX Aug 2015 - 05.2018
Associates Degree - General Studies
Temple College
Temple, TX Aug 2013 - 05.2015
MBA - Healthcare Administration
Western Governors University
Salt Lake City, UT 06.2022 - Current
Skills
Problem Solving
Certification
Certified Health Education Specialist (CHES)
Timeline
MBA - Healthcare Administration
Western Governors University
06.2022 - Current
Team Based Care Specialist
The Texas Department Of State Health Services
12.2021 - Current
Diabetes and School Health Specialist
The Texas Department Of State Health Services
03.2020 - 11.2021
Certified Health Education Specialist (CHES)
10-2019
Medical Office Specialist
Texas Heart And Vascular, HCA
10.2018 - 03.2020
Member Service Representative
Pure Austin Fitness
12.2016 - 04.2018
Bachelor of Science - Health Promotion And Behavioral Science
The University of Texas At Austin
Aug 2015 - 05.2018
Associates Degree - General Studies
Temple College
Aug 2013 - 05.2015