Natalie Gonzalez
Naples
Summary
Dynamic salon owner and lead stylist with a proven track record, excelling in customer satisfaction and business growth. Expert in advanced hair styling techniques and employee training, fostering a collaborative team environment. Adept at implementing innovative marketing strategies, enhancing client retention, and optimizing salon operations for success.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with property sales, leasing, and client consultations. Utilizes market analysis and negotiation skills to facilitate successful real estate transactions. Knowledge of local real estate markets and regulatory requirements, ensuring compliant and efficient processes.
Overview
10
10
years of professional experience
Work History
Salon Owner & Lead Stylist
Self-employed
05.2020 - Current
- Managed daily salon operations, ensuring efficient workflow and high-quality client service.
- Developed and implemented marketing strategies to increase client retention and attract new customers.
- Trained and mentored staff on best practices in customer service and salon procedures.
- Oversaw inventory management, optimizing supply orders to reduce costs while maintaining product availability.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
Realtor
Coldwell Banker
07.2024 - Current
- Facilitated property showings, guiding clients through features and benefits of listings.
- Developed marketing strategies to promote properties across multiple platforms, enhancing visibility.
- Negotiated contracts and offers, ensuring optimal terms for clients while maintaining compliance with regulations.
- Conducted market analyses to determine competitive pricing, advising clients on appropriate listing strategies.
Hairstylist
Aveda
06.2019 - 02.2020
- Delivered personalized hair consultations, enhancing client satisfaction and loyalty.
- Executed advanced haircutting techniques, ensuring precision and style alignment with client preferences.
- Maintained knowledge of Aveda product lines, recommending appropriate solutions for diverse hair types.
- Trained junior stylists on best practices for color application and styling techniques to elevate service quality.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
Retail Sales Associate
Vineyard Vines
03.2015 - 11.2016
- Provided exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new staff on sales techniques, product knowledge, and company policies to maintain high performance standards.
- Utilized point-of-sale systems efficiently to process transactions and manage customer accounts accurately.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
Education
Associate of Science - Political Science
Florida International University
Miami, FL01-2020
No Degree - Cosmetology School
Cosmo Beauty School
Bonita Springs, FL12-2017
High School Diploma -
Gulf Coast
Naples, FL05-2016
Skills
- Extensions
- Hand and power tools
- Hair styling techniques
- Planning and execution
- Employee training
- Health and safety regulations
- Appointment scheduling
- Business growth and retention
- Business management
- Creativity
- Salon operations
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Realtor
Coldwell Banker
07.2024 - Current
Salon Owner & Lead Stylist
Self-employed
05.2020 - Current
Hairstylist
Aveda
06.2019 - 02.2020
Retail Sales Associate
Vineyard Vines
03.2015 - 11.2016
Associate of Science - Political Science
Florida International University
No Degree - Cosmetology School
Cosmo Beauty School
High School Diploma -
Gulf Coast
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