Natalie Gonzalez
Ogden,UT
Summary
Dynamic customer service professional with a proven track record at Ogden Beer Company, excelling in complaint resolution and process improvement. Skilled in data analysis and team training, I enhanced operational efficiency and customer satisfaction through effective communication and strategic feedback analysis. Committed to delivering exceptional service and optimizing workflows.
Although i never took on the role of the manager at this location given the chance. I was always looked at from my peers as a leader and someone they can ask questions and or help problem solve solutions for them and the customers.
Overview
12
12
years of professional experience
Work History
Customer Service Associate- Food & Beverage
Ogden Beer Company
08.2021 - Current
- Provided exceptional customer support, resolving inquiries and issues effectively.
- Managed product returns and exchanges while ensuring compliance with company policies.
- Facilitated communication between customers and management to address feedback and concerns.
- Trained new team members on customer service protocols and company systems.
- Implemented process improvements that enhanced operational efficiency in service delivery.
- Maintained knowledge of product offerings to assist customers in making informed decisions.
- Collaborated with team members to streamline workflows and improve customer satisfaction scores.
- Analyzed customer feedback trends to identify areas for service enhancement initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Inventory Control Associate
Fed Ex Ground
03.2019 - 07.2020
- Coordinated inventory audits to ensure accuracy and compliance with company standards.
- Implemented inventory management systems to streamline stock tracking and reduce errors.
- Analyzed inventory data to identify trends and optimize stock levels for operational efficiency.
- Collaborated with cross-functional teams to forecast demand and adjust inventory strategies accordingly.
Customer Service Associate
Jerimiah
02.2019 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate data entry and updates in CRM system.
- Streamlined order processing workflows, enhancing efficiency in service delivery.
- Mentored new associates on customer service protocols and best practices.
Assistant Store Manager
IHOP
06.2018 - 01.2019
- Supervised daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Implemented inventory management practices, reducing stock discrepancies and improving replenishment cycles.
- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns and product placement.
Education
High School Diploma -
Ben Lomond High
Ogden, UT10-2016
Skills
- Customer support
- Complaint resolution
- Process improvement
- Team training
- Data analysis
- Inventory management
- Stock tracking
- Workflow optimization
- Communication skills
- Feedback analysis
- Order processing
- Policy compliance
- Problem resolution strategies
- Customer satisfaction enhancement
Timeline
Customer Service Associate- Food & Beverage
Ogden Beer Company
08.2021 - Current
Inventory Control Associate
Fed Ex Ground
03.2019 - 07.2020
Customer Service Associate
Jerimiah
02.2019 - 01.2020
Assistant Store Manager
IHOP
06.2018 - 01.2019
High School Diploma -
Ben Lomond High