Summary
Overview
Work History
Education
Skills
Timeline
Manager

Natalie Gooden

Summary

Served in the United State Army for 20 years in Human Resources experience. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Voluntary Worker

Dorn VA Medical Center
06.2022 - 11.2022
  • Greeted visitors, answered questions and assisted with individual needs or requests.
  • Maintained and updated database of information for organization.
  • Answered phone to filter calls, assist and redirect appropriate personnel.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Assisted with special events or programs.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Supported staff with clerical work and other office tasks.

COVID-Unemployed

None Currently
06.2018 - 06.2022
  • Due to COVID guidelines having underling health conditions did not seek employment.
  • Assisted elderly family members with day to day activities.
  • Assisted father with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted father with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Customer Service Representative

Department Of Motor Vehicles
11.2017 - 05.2018
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Senior Human Resources Manager

United States Army
10.2003 - 06.2015
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Scanned and maintained confidential employee information and records.
  • Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
  • Answered employee requests and questions related to benefits and compensation.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Prepared drafts of forms, letters and agreements for legal staff use.

Education

Associate of Arts - Medical Administration

Virginia College - Columbia
Columbia, SC
08.2017

Skills

  • Microsoft Office expertise
  • Reliable & trustworthy
  • Planning & organizing
  • Records management
  • Verbal and Written Communication
  • Report generation
  • Compensation and Benefits
  • Strength Reporting
  • Health Information Policy and Procedure Development
  • Customer Inquiries

Timeline

Voluntary Worker

Dorn VA Medical Center
06.2022 - 11.2022

COVID-Unemployed

None Currently
06.2018 - 06.2022

Customer Service Representative

Department Of Motor Vehicles
11.2017 - 05.2018

Senior Human Resources Manager

United States Army
10.2003 - 06.2015

Associate of Arts - Medical Administration

Virginia College - Columbia

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Natalie Gooden