Summary
Overview
Work History
Education
Skills
Timeline
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NATALIE GRANT

Colorado Springs,CO

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Works with minimal input to produce engaging, authoritative and error-free work.

Overview

4
4
years of professional experience

Work History

Behavioral Technician

Kyo Autism Therapy
04.2023 - 05.2023
  • Partially completed state training before company moved out of area.
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
  • Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.

Customer Service Representative

PetSmart Charities
01.2023 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Specialist

Walmart
08.2022 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Customer Service, Sales Associate

Lowes
01.2022 - 07.2022
  • Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
  • Identified opportunities and found solutions for continuous improvement.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Receptionist

Straight Blast Gym
03.2021 - 12.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Journalist

Jefferson Community School
09.2019 - 06.2020
  • Wrote, edited and produced stories for Internet and digital channels.
  • Researched and gathered information to develop accurate and credible stories.
  • Wrote and published articles for local newspapers and magazines.
  • Reported from field locations and wrote stories under tight deadlines.
  • Developed story ideas and conducted interviews with industry experts and celebrities.
  • Collaborated with editors and other staff members to refine story angles and content.
  • Researched and analyzed newsworthy events, trends and issues.

Education

No Degree - Welding Technology

Flathead Valley Community College
Kalispell, MT
06.2022

High School Diploma - Valedictorian

Jefferson Community School
Port Townsend, WA
06.2020

Skills

  • Staff Motivation
  • Operational Efficiency
  • Conflict Resolution Expertise
  • Active Member Engagement
  • Report Writing
  • Social Media Digital Marketing
  • Copywriting, Editing and Review
  • Script Development
  • Source Identification
  • Critical Analyses
  • Project Management
  • Precision and Accuracy

Timeline

Behavioral Technician

Kyo Autism Therapy
04.2023 - 05.2023

Customer Service Representative

PetSmart Charities
01.2023 - 04.2023

Customer Service Specialist

Walmart
08.2022 - 12.2022

Customer Service, Sales Associate

Lowes
01.2022 - 07.2022

Receptionist

Straight Blast Gym
03.2021 - 12.2021

Journalist

Jefferson Community School
09.2019 - 06.2020

No Degree - Welding Technology

Flathead Valley Community College

High School Diploma - Valedictorian

Jefferson Community School

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NATALIE GRANT