NATALIE GRANT
PORT ST LUCIE ,FL
Summary
Highly organized medical receptionist knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts, and manage business correspondence. Proven skills in high paced and stressful environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills.
Overview
7
7
years of professional experience
Work History
MEDICAL RECEPTIONIST
Treasure Coast Urgent Care
02.2023 - Current
- Document patient medical information, case histories, and insurance details facilitate smooth appointmentsand payment processing
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Manage master calendar and scheduled appointments for 10+ providers based on optimal patient loads and clinician availability
- Complete and file financial documentation for accounting purposes.
RECEPTIONIST
Treasure Coast Primary Care - Tradition/Stuart
07.2018 - 01.2023
- Enhanced office efficiency by handling 60+ callers per day.
- Organized paperwork such as charts and reports for office and patient needs.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
High School Diploma -
PORT ST LUCIE HIGH
PORT ST LUCIE, FL06-1997
Skills
- Medical office administration
- Insurance claims
- Team oversight
- Typing 80 wpm
- Appointment scheduling
- Medical billing and coding
- HIPAA guidelines
- Insurance verification
Timeline
MEDICAL RECEPTIONIST
Treasure Coast Urgent Care
02.2023 - Current
RECEPTIONIST
Treasure Coast Primary Care - Tradition/Stuart
07.2018 - 01.2023
High School Diploma -
PORT ST LUCIE HIGH
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