Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Natalie Green

Lafayette,IN

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Overview

5
5
years of professional experience

Work History

Bank Teller

Woodforest Bank
Lafayette, IN
03.2023 - Current
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Explained bank services, financial products and applicable fees to customers.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Entered transactions into computer and issued customer receipts.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Responded and assisted customers with account inquiries and updates.
  • Educated customers about different types of banking services available at the branch.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Took on additional shifts during busy periods to minimize staffing shortages.

Medical Assistant

Neurology And Pain Management Center
Lafayette, IN
08.2022 - 02.2023
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.

Apparel Associate

Walmart
Lafayette, IN
04.2022 - 07.2022
  • Maintained a clean and organized work area at all times.
  • Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
  • Recovered and organized stock throughout each shift to keep racks customer-ready.
  • Offered additional assistance when necessary to help increase overall customer satisfaction ratings.
  • Assisted customers with selecting apparel items that suited their needs and preferences.
  • Managed multiple tasks simultaneously while working within tight deadlines.
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Greeted customers within [Number] seconds to engage and assist with apparel needs.
  • Organized promotional displays for seasonal events such as holiday sales.

Server

Noble Romans Pizza
Lafayette, IN
02.2019 - 02.2022
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Associate in Physical Therapy -

Ivy Tech Community College of Indiana
Lafayette, IN
05-2025

High School Diploma -

Mccutcheon High School
Lafayette, IN
01-2022

Skills

  • Cash Counting
  • Customer Relationship Management
  • Asset Management
  • Financial Transactions
  • Stress Tolerance
  • Regulatory Compliance
  • Customer Relationship Development
  • Upselling Skills
  • Revenue Growth

Affiliations

  • Working out
  • Journaling
  • Reading
  • Volunteering at my Church
  • Spending time with loved ones

References

References available upon request.

Timeline

Bank Teller

Woodforest Bank
03.2023 - Current

Medical Assistant

Neurology And Pain Management Center
08.2022 - 02.2023

Apparel Associate

Walmart
04.2022 - 07.2022

Server

Noble Romans Pizza
02.2019 - 02.2022

Associate in Physical Therapy -

Ivy Tech Community College of Indiana

High School Diploma -

Mccutcheon High School

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