Natalie Griffin
Kissimmee
Summary
Dependable and detail-oriented worker adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Event Operations Team Member
Universal Studios Florida
2024.11 - Current
- Assist with preparing for, and orchestrating various events with the Universal Event Operations team.
- Interact with and deliver information to guests from a wide range of professional backgrounds.
- Communicate and collaborate effectively with other members of the team.
Attractions Cast Member
Walt Disney Company
2023.04 - Current
- Responsible for ensuring strict safety guidelines while also maintaining an immersive and positive experience for guests.
- Delivered lengthy narrations to large groups throughout the day.
- Managed to resolve conflict quickly.
- Maintained a wide array of knowledge about Walt Disney World in order to answer guest questions.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Doggy Daycare Pet Attendant
Justin's Canine Campus
2022.09 - 2023.04
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained the cleanliness of the area by efficiently picking up after all the dogs.
- Spent most days working on my feet.
Tour Guide and Student Office Worker
SUNY Oswego Admissions Office
2019.04 - 2022.05
- Greeted prospective students and their families in a welcoming manner.
- Memorized a plethora of information about the campus.
- Maintained a friendly and upbeat demeanor for the full tour.
- Answered phones in main office assisting with questions and conflict resolution through phone conversations.
- Built personal relationships with guests to promote positive experiences.
Intern
SUNY Oswego Title IX Office and "ItsOnOz"
2021.08 - 2021.12
- Assisted in facilitating workshops related to the prevention of interpersonal violence on college campuses.
- Represented It'sOnOz at various campus-wide events.
- Provided outreach to the campus community on behalf of It'sOnOz and Title IX.
- Collaborated with other campus organizations to host events.
Teaching Assistant
SUNY Oswego
2021.08 - 2021.12
- Held weekly office hours to assist students with course material.
- Assisted professor with grading.
- Planned and led review sessions for the class.
- Spoke in front of a large class of 90 students.
- Assisted in proctoring exams.
Student Worker
SUNY Oswego Financial Aid Office
2017.06 - 2019.05
- Prepared documents in Word and Excel.
- Prepared large mailings in an organized manner.
- Filed documents in a precise manner.
- Worked with SUNY Oswego's online databases.
- Exercised discretion with student's personal information.
Education
Bachelor of Liberal Arts and Sciences -
SUNY Oswego
Oswego, NY05.2022
Skills
- Workforce management
- Conflict management
- Collaborative teamwork
- Organizational skills
- Interpersonal skills
- Student support
- Safety awareness
- Customer service
Timeline
Event Operations Team Member
Universal Studios Florida
2024.11 - Current
Attractions Cast Member
Walt Disney Company
2023.04 - Current
Doggy Daycare Pet Attendant
Justin's Canine Campus
2022.09 - 2023.04
Intern
SUNY Oswego Title IX Office and "ItsOnOz"
2021.08 - 2021.12
Teaching Assistant
SUNY Oswego
2021.08 - 2021.12
Tour Guide and Student Office Worker
SUNY Oswego Admissions Office
2019.04 - 2022.05
Student Worker
SUNY Oswego Financial Aid Office
2017.06 - 2019.05
Bachelor of Liberal Arts and Sciences -
SUNY Oswego