Natalie Grindstaff
Fairplay,CO
Summary
Adept at multitasking and organization, I significantly enhanced guest relations at South Park Recreational Center by swiftly resolving customer issues, leading to a 30% increase in visitor satisfaction. Skilled in data entry and fluent in ASL, my proactive approach and effective planning ensure top-notch administrative support and a welcoming environment for all guests. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
South Park Recreational Center
03.2024 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Trained other team members for front desk position
Crew Member
Hardee's
03.2023 - 07.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Stocked shelves to organize aisles in assigned department.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Dishwasher
Annie's Country Diner
12.2022 - 02.2023
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Crew Member
Wendy's
03.2021 - 10.2022
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Stocked shelves to organize aisles in assigned department.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Observed customer purchases in line and differentiated between standard portions.
- Replenished serving stations with fresh food and cleaned up spills.
Sandwich Artist
SUBWAY®Restaurants
02.2020 - 03.2021
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Greeted guests, promoted specials, and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
Education
High School Diploma -
South Park High School
Fairplay, CO05-2026
Skills
- Appointment confirmation
- Spreadsheet tracking
- Correspondence typing
- Correspondence drafting
- Departmental support
- Work prioritization
- Data entry
- Oral and writing communication
- Administrative support
- Researching skills
- Fluent in American sign Lauguage(ASL)
- Listening skills
- Strategic planning
- Issue handling
- Hospitality best practices
- Phone etiquette
- Visitor registration
- Sensitive information handling
- Multitasking and organization
- Decision-making
- Skilled in computer software
- Attention to detail
- Calendar management
- Scheduling
- Performance improvement
- Hospitality services
- Problem-solving skills
- Effective planning
- Time management
- Guest relations
- Email correspondence
- Telephone etiquette
- Verbal and written communication
- Cash handling
- Conflict management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Suggested actionable improvements to training policies resulting in increased employee retention.
- Named employee of the season for strong work ethic and problem management skills
Certification
- First Aid/CPR Certified
Timeline
Front Desk Receptionist
South Park Recreational Center
03.2024 - Current
Crew Member
Hardee's
03.2023 - 07.2023
Dishwasher
Annie's Country Diner
12.2022 - 02.2023
Crew Member
Wendy's
03.2021 - 10.2022
Sandwich Artist
SUBWAY®Restaurants
02.2020 - 03.2021
High School Diploma -
South Park High School
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