Natalie Grogan
Tacoma
Summary
Results driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Hourly Manager
Texas Roadhouse
11.2023 - Current
- Oversaw daily operations, ensuring high-quality dining experience for guests.
- Managed staff schedules, optimizing labor efficiency and service coverage.
- Developed and maintained relationships with vendors, improving supply chain reliability.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
Automated Logistical Specialist
U.S. Army Reserve, JBLM, WA
01.2023 - Current
- Supervise and perform management and stock record warehouse functions, to maintain military equipment.
- Maintain, distribute, and issue equipment records, inventory, and parts.
- Provide quality assurance throughout the logistics process.
- Effective interpersonal communication and time management skills.
Shift Leader
Burger King, Vilseck, Germany
01.2020 - 01.2021
- Managed, received, and issued stock inventory.
- Managed and resolved customer cash and credit transactions and billing inquiries without discrepancies or errors.
- Provided efficient and effective customer service for quality assurance.
- Resolved customer conflict with effective interpersonal communication and time management skills.
- Implemented process improvements, enhancing workflow and productivity.
Call Center Agent - Bilingual
Alorica, El Paso, TX
01.2019 - 01.2020
- Resolved customer call complaints within 24 hours, effectively reducing negative reviews by 70%.
- Mastered and delivered bilingual communication in Spanish, ensuring quality communication to 99% of clients.
- Provided quality and efficient customer service by reviewing company products and services with clients.
- Implemented effective problem solving and generated solutions due to exceptional knowledge retention of client inventory, products, and services.
Cashier
Sweet Tomatoes, Tempe, AZ
01.2018 - 01.2019
- Provided customer service to more than 50 patrons per day.
- Executed 100% of customer cash and credit transactions with accuracy.
- Reconciled customer cash and credit transaction totals without discrepancy or error.
- Collaborated and aided in the training and development of team members.
Education
HS Diploma -
El Paso Academy East
Associate in Accounting - Accounting And Finance
Grand Canyon University
Phoenix, AZ08-2025
Skills
- Supply Chain Logistics
- Quality Assurance
- Project Management
- Leadership
- Bilingual Communication
- Problem Solving
- Team Collaboration
- MS Office Suite
- Financial management
- Staff management
- Documentation and reporting
- Project management
- Budget control
Timeline
Hourly Manager
Texas Roadhouse
11.2023 - Current
Automated Logistical Specialist
U.S. Army Reserve, JBLM, WA
01.2023 - Current
Shift Leader
Burger King, Vilseck, Germany
01.2020 - 01.2021
Call Center Agent - Bilingual
Alorica, El Paso, TX
01.2019 - 01.2020
Cashier
Sweet Tomatoes, Tempe, AZ
01.2018 - 01.2019
HS Diploma -
El Paso Academy East
Associate in Accounting - Accounting And Finance
Grand Canyon University