Natalie Guardado
Escondido,CA
Summary
Highly-motivated and caring employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Team Member
Shakey's Pizza Parlor
Escondido, CA
10.2023 - 12.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Operated point-of-sale system efficiently, ensuring accurate order processing and payment handling.
- Participated in promotional activities, contributing to increased sales during peak periods.
- Assisted in training new employees on established procedures and best practices for service delivery.
Floor Staff Member
Regal Cinemas
San Marcos, CA
05.2021 - 01.2023
- Greeted customers and provided assistance with their inquiries
- Assisted customers in selecting films, snacks, and merchandise.
- Maintained theater cleanliness by sweeping aisles and wiping down surfaces between shows to enhance customer experience.
- Resolved customer complaints professionally in a professional manner and referred difficult issues to the manager.
- Processed customer transactions and payments accurately at cash register, ensuring efficient service during peak hours.
JOANN Fabrics Team Member
Joann Fabrics
Escondido, CA
01.2021 - 04.2021
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere
- Delivered customer service support, addressing inquiries and enhancing overall satisfaction
- Resolved customer complaints or directed them to management for resolution
- Handled customer complaints, ensuring timely resolution or escalation to management
Education
Bachelor of Arts - Liberal Studies (Elementary Subject Matter)
California State University San Marcos
San Marcos12-2025
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2021
Master of Arts - Elementary School Teaching
Point Loma Nazarene University
San Diego05-2027
Skills
- Customer empathy
- Time management
- Organizational skills
- Customer support
- Customer engagement
- Patience and empathy
- Enthusiasm
- Positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team Member
Shakey's Pizza Parlor
10.2023 - 12.2025
Floor Staff Member
Regal Cinemas
05.2021 - 01.2023
JOANN Fabrics Team Member
Joann Fabrics
01.2021 - 04.2021
High School Diploma -
Rancho Buena Vista High School
Bachelor of Arts - Liberal Studies (Elementary Subject Matter)
California State University San Marcos
Master of Arts - Elementary School Teaching
Point Loma Nazarene University
Education and Training
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