Natalie Guido
Summary
Goal-oriented manager focused on continuous improvement and delivering measurable business results. Proven problem solver with strong business and financial expertise. Drives team motivation to achieve performance targets and organizational goals.
Overview
13
13
years of professional experience
Work History
Jewelry & Accessories Assistant Manager
Nordstrom
Thousand Oaks, CA
01.2024 - Current
- Covered daily business requirements with well-organized schedules and properly delegated assignments.
- Organized training for new team members and routine retraining for established employees.
- Prepare schedules and assignments to meet short-and long-term business demands.
- Plans and execute strategies to increase business and drive profit growth.
Interim Men's Department Manager
Nordstrom Rack
Woodland Hills, CA
01.2023 - 01.2024
- Develop and implemented back-of-house policies and procedures, which includes the management and processing of trucks and merchandise to the sales floor.
- Worked closely with the department manager to delivered a store-wide phasing plan for efficiently moving merchandise every quarter.
- Managed a team of 15 sales associates, delegating tasks and ensuring adherence to company standards.
Women's Apparel Assistant Manager
Nordstrom Rack
Woodland Hills, CA
01.2022 - 01.2023
- Develop and implemented back-of-house policies and procedures, which includes the management and processing of trucks and merchandise to the sales floor.
- Worked closely with the department manager to delivered a store-wide phasing plan for efficiently moving merchandise every quarter.
- Managed a team of 15 sales associates, delegating tasks and ensuring adherence to company standards.
Shoes & Accessories Assistant Manager
Nordstrom Rack
Woodland Hills, CA
01.2020 - 01.2022
- Develop and implemented back-of-house policies and procedures, which includes the management and processing of trucks and merchandise to the sales floor.
- Worked closely with the department manager to delivered a store-wide phasing plan for efficiently moving merchandise every quarter.
- Managed a team of 15 sales associates, delegating tasks and ensuring adherence to company standards.
Service Experience
Nordstrom
Thousand Oaks, CA
01.2018 - 01.2020
- Dynamic customer service professional experienced in both call-center and retail store settings.
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Build and maintain enduring customer relationships to boost sales and generate repeat business.
- Analyzed customer needs and made arrangements adhering to company policies.
Service Experience
Nordstrom Rack
Thousand Oaks, CA
01.2016 - 01.2018
- Dynamic customer service professional experienced in both call-center and retail store settings.
- Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
- Build and maintain enduring customer relationships to boost sales and generate repeat business.
- Analyzed customer needs and made arrangements adhering to company policies.
Chanel Beauty Advisor
Nordstrom
Hurst, TX
01.2012 - 01.2013
- Designed long-term personalized care plans for clients with varying beauty and aesthetic needs.
- Built and nurtured loyal customer relationships
- Maintained high standards of organization, quality and appearance of counter, following merchandising guidelines to ensure constant shelf product availability.
- Consistently maximized sales revenue, recommending additional and complementary products based on guest interest and items already selected for purchase.
Education
Associate Degree - Business Administration
Moorpark College
Skills
- MS office (Word, Excel, PowerPoint)
- Organizational skills
- Time management
- Sales strategies
- Team development
- Performance management
- Effective communication
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Jewelry & Accessories Assistant Manager
Nordstrom
01.2024 - Current
Interim Men's Department Manager
Nordstrom Rack
01.2023 - 01.2024
Women's Apparel Assistant Manager
Nordstrom Rack
01.2022 - 01.2023
Shoes & Accessories Assistant Manager
Nordstrom Rack
01.2020 - 01.2022
Service Experience
Nordstrom
01.2018 - 01.2020
Service Experience
Nordstrom Rack
01.2016 - 01.2018
Chanel Beauty Advisor
Nordstrom
01.2012 - 01.2013
Associate Degree - Business Administration
Moorpark College
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