Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Barista

Natalie Guzman

Jefferson Park,IL

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Chicago, IL
08.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Educated coworkers and customers about new products.
  • Set and achieved goals for professional development and advancement.

Nanny

Sobia And Hamadd
Glenview, IL
01.2022 - 05.2022
  • Provided daily care for their three year old daughter
  • Played and taught age appropriate tasks for the child to engage in
  • Continuing potting training as parents were
  • Provided transportation to and from school and after school activities
  • Performed housekeeping task; -Unload/load dishwasher -Pick up toys -Kids laundry
  • Babysitter, Chicago — One time sitter
  • November
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Assisted children with homework assignments and special projects across different subjects.

Delivery Driver

RG Trasportation And Servises
CHICAGO, ILLINOIS
09.2019 - 04.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Fostered positive working relationships with regular customers.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.
  • Kept detailed records of deliveries and money received from customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Summer Intern

Allstate Insurance Co
Chicago, IL
06.2019 - 09.2019
  • Interacted with customers by phone, email or in-person to provide information.
  • Opened, sorted and distributed incoming mail and packages.
  • Answered phones, provided information and took messages.
  • Produce excel spreadsheets and updates with latest information.
  • Analyzed problems, identified solutions and made decisions.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.

Crew Member

McDonald's
River Grove, IL
08.2017 - 03.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.

Winter Intern

Stonegate Insurance
Skokie, IL
12.2017 - 01.2018
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Analyzed problems, identified solutions and made decisions.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.
  • Answered incoming telephone calls, took down messages and provided information.
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
  • Upheld office schedule and calendar to coordinate workflow and meetings.

Education

High school diploma -

East Leyden

Associate of Arts - Psychology

Triton College
River Grove, IL
12.2023

Skills

  • Fast paced learner
  • Customer Retention
  • Guest Satisfaction
  • Non smoker
  • Non drinker
  • COVID vaccinated
  • Syringe communication skills
  • Clean driving record
  • Trustworthy and professional
  • Trained in positive discipline

Additional Information

  • AWARDS , Exceptional eagle award Dean's list

Timeline

Barista

Starbucks
08.2022 - Current

Nanny

Sobia And Hamadd
01.2022 - 05.2022

Delivery Driver

RG Trasportation And Servises
09.2019 - 04.2022

Summer Intern

Allstate Insurance Co
06.2019 - 09.2019

Winter Intern

Stonegate Insurance
12.2017 - 01.2018

Crew Member

McDonald's
08.2017 - 03.2018

High school diploma -

East Leyden

Associate of Arts - Psychology

Triton College

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