Natalie Haas
Covington,KY
Summary
Resourceful Account Manager with excellent leadership skills, issue resolution and relationship-building expertise. Strong communication and interpersonal skills allow for optimum outcomes in day to day operations as well as large projects. Motivated and committed to teamwork, assuring everyone is successful in fulfilling the customer's needs.
Overview
10
10
years of professional experience
Work History
Account Manager
Divisions Maintenance Group
02.2023 - Current
- Managed facilities for Lowe's Home Improvement with two other account managers, bringing in a total of $40mil revenue a year. Facilities included snow removal, landscaping, plumbing, and other trades.
- Improved overall team productivity by implementing best practices in organization and time management.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular reviews with the operations team to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Fielded customer escalations and facilitated negotiations, resolving issues and reaching mutual conclusions.
Account Executive
Divisions Maintenance Group
11.2018 - 02.2023
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication and operations.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Utilized Salesforce on a regular basis to log activities and opportunities. Managed customer work orders in Service Channel.
- Grew book of business with Lowe's. Personally was responsible for managing and maintaining over $16million a year in revenue within my territories.
- Met with customers to discuss and ascertain needs, conduct property assessments, conduct sales, and build relationships
- Managed large projects for Lowe's properties in trades such as plumbing, landscaping, and irrigation.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Head Server
Bonefish Grill
07.2014 - 02.2019
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Managed Daily Sales Report, balanced drawers, and completed nightly cash deposit.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Dixie Heights High School
Fort Mitchell, KYBachelor of Arts - Sociology
University of Cincinnati
Cincinnati, OHSkills
- Project Management
- Territory Management
- Team Training
- Data Analytics
- Client Relationship Management
- Vendor Relations
- Sales Forecasting
- Teamwork and Collaboration
- Employee Mentoring
- Compliance Requirements
Timeline
Account Manager
Divisions Maintenance Group
02.2023 - Current
Account Executive
Divisions Maintenance Group
11.2018 - 02.2023
Head Server
Bonefish Grill
07.2014 - 02.2019
High School Diploma -
Dixie Heights High School
Bachelor of Arts - Sociology
University of Cincinnati
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