NATALIE HAHN

Henderson,NV

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

years of professional experience

Work History

Business Office Assistant

CarMax

11.2021 - 10.2023

Complete administrative tasks to support all store departments
Communicate effectively with customers and business partners
Maintain coverage at information desk and answer multi-line phone system
Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
Seeks win/win solutions for the customer and partners appropriately.
Responded to inquiries from callers seeking information.

Appointment Scheduler

Nevada Orthopedic & Spine Center

11.2019 - 11.2021

Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
Handled complaints and questions, and re-directed calls to other team members.
Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.

Swing Manager

McDonalds

04.2018 - 09.2021

Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
Reconciled cash and credit card transactions to maintain accurate records.

Assistant Store Manager

Scrubs And Beyond

05.2017 - 04.2018

Described product to customers and accurately explained details and care of merchandise
Communicated with vendors regarding back order availability, future inventory and special orders
Answered product questions with up-to-date knowledge of sales and store promotions
Answered customer telephone calls promptly and in an appropriate manner
Built relationships with customers to increase likelihood of repeat business
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

STORE ASSOCIATE

KOHLS

08.2015 - 08.2017

Balanced and organized cash register by handling cash, counting change and storing coupons
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Actively engaged customers to provide general assistance and information on store merchandise
Used POS system to process sales, returns, online orders and gift card activations
Employed strategic tactics such as cross-selling and upselling to drive sales.

Skills

Written Communication
Administrative tasks
File Organization
Office Management
Scheduling
Records Maintenance
Active Listening

Task Prioritization
Product Knowledge
Appointment Scheduling
Paperwork Processing
Attention to Detail
Flexible and Adaptable
Microsoft Office

Timeline