- Volunteering
- Watching my kids play Sports
- Volunteering with youth sports programs as a team mom or on the board
- Camping
- Kayaking
Natalie Haines
Athol,Idaho
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in customer service and cash handling to significantly improve efficiency at North 40 Outfitters. Recognized for exceptional work ethic and integrity, I mentored new staff, boosting performance by 30%. My proactive approach and organizational skills consistently exceeded employer expectations.
Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Overview
14
14
years of professional experience
Work History
Cashier
North 40 Outfitters
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Leader
Chartwells Schools Dining Services
09.2020 - 06.2024
- Managed food ordering and inventory control to minimize costs without sacrificing quality.
- Collaborated with school staff to promote healthy eating habits and nutritional education.
- Enhanced student satisfaction with diverse, well-balanced menu options.
- Provided friendly, attentive service to ensure a positive dining experience for all students.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
Secretary
Collison Fabrication
07.2022 - 08.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Debt Collector
Alliance Data
12.2018 - 07.2020
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Identified and contacted customers with overdue accounts to address payment status.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Optician
Walmart
10.2010 - 12.2018
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Education
No Degree - Child Development
Chaffey College
Rancho Cucamonga, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Calendar management
- Schedule management
- Multi-line phone systems
Interests
Timeline
Cashier
North 40 Outfitters
09.2024 - Current
Secretary
Collison Fabrication
07.2022 - 08.2023
Leader
Chartwells Schools Dining Services
09.2020 - 06.2024
Debt Collector
Alliance Data
12.2018 - 07.2020
Optician
Walmart
10.2010 - 12.2018
No Degree - Child Development
Chaffey College
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