Natalie Halbrooks
Madison,WI
Summary
Results-driven human resources professional with proven experience in performance management, employee development, and organizational improvement. Skilled at combining analytical insight and HR systems expertise with strong interpersonal communication to drive strategic, people-centered initiatives. Adept at developing performance tools, interpreting workforce data, and coaching leaders to foster growth, engagement, and operational excellence. Known for adaptability, cross-functional collaboration, and a balanced approach to technical problem-solving and relationship-building.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Program Coordinator, Medical Management Operations
Quartz Health Solutions
01.2025 - Current
- Serve as sole individual contributer on leadership team; provide coaching and support to leaders on staffing matters
- Support regulatory compliance requirements, including collection, compilation, and evaluation of data
- Develop and advise on training plans during implementations
- Maintain department dashboards/key metrics, web pages and prepare presentations/reports
- Assist in the planning, oversight, and completion of projects, develop and maintain project documentation
- Coordinate approval/maintenance of all department materials
Human Resources Assistant, Operations & Systems Alignment
UnityPoint Health - Meriter
10.2023 - 01.2025
- Assisted LMS & HRIS teams with Cornerstone and Performance Management support
- Supported Talent Management and Organizational Development team with leadership trainings
- Created and maintained tracking tools for HR Operations programs
- Independently administered tuition assistance program, oversaw $300,000+ in reimbursements annually
- Coordinated New Employee Orientation material assembly and distribution for approx. 50 new hires bi-weekly
- Supported leaders and responded to team member inquiries regarding personnel policies and practices; 3,000+ employees
Patient Care Coordinator
Isthmus Eye Care
12.2020 - 10.2023
- Managed clinic scheduling
- Administered explanation of benefits materials and insurance verification
- Served as liaison between patients and doctors, documented interactions to maintain an accurate medical record
- Prepared and coded invoices to ensure correct billing
Shiftmanager/Bookkeeper
Eldorado Grill
08.2017 - 12.2020
- Lead and directed front of house staff in all aspects of dining room service
- Handled customer complaints and assisted servers and other staff in correcting mistakes
- Assisted general manager with payroll
Education
Bachelor of Science - Human Resource Management
Western Governors University
06.2025
Master of Science - Organizational Change Leadership
University of Wisconsin–Platteville
05-2027
Skills
- HR analytics
- Organizational development
- Training design
- Learning management systems
- Performance coaching
- Teamwork and collaboration
Certification
SHRM-CP | Society for Human Resource Management, Certified Professional February 2025
Timeline
Senior Program Coordinator, Medical Management Operations
Quartz Health Solutions
01.2025 - Current
Human Resources Assistant, Operations & Systems Alignment
UnityPoint Health - Meriter
10.2023 - 01.2025
Patient Care Coordinator
Isthmus Eye Care
12.2020 - 10.2023
Shiftmanager/Bookkeeper
Eldorado Grill
08.2017 - 12.2020
Bachelor of Science - Human Resource Management
Western Governors University
Master of Science - Organizational Change Leadership
University of Wisconsin–Platteville
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