Natalie Hallworth
St. Augustine,FL
Summary
Adaptable food and beverage professional with specialization and advanced knowledge in wine and beverage sales and service. Highly communicative and well educated leader who excels at team collaboration and resolving issues with customers, staff and management. Continually involved in personal wine education and growth.
Overview
14
14
years of professional experience
Work History
Server/Sommelier
Preserved Restaurant
09.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Utilized extensive wine and food knowledge to deliver a memorable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Acted as sommelier on the floor during service.
- Payed close attention to beverage inventory in order to move stale product, highlight specialty items and ensure highest level of guest satisfaction.
Server
IshiLima Restaurant
05.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked under the guidance of advanced sommelier Cynthia Betancourt and Head Chef Wendall Ordonez to deliver an exceptional beverage and culinary experience for guests, which in turn generated much return business and warm customer relations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Sommelier
LPM Restaurant And Bar
04.2021 - 04.2022
- Handled wine questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage inventory and profits/losses.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Worked hard to achieve consistently improving wine and beverage sales and profit margins.
Server/Sommelier
Osteria Del Mare Baiocco
10.2020 - 04.2021
- Greeted new customers, discussed specials and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, spirits, and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Restaurant Manager
The Plantation House Restaurant
11.2019 - 04.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed the Beverage and wine programs for the restaurant and accompanying golf carts.
- Lead Sommelier on the floor during service
- Carefully selected a well curated wine list to fit the clientele.
- Carefully balanced profits and loss to ensure a profitable wine and beverage program
- Provided support on the floor to staff in all areas of front of house
- Managed scheduling, hiring and training for the dinner service staff.
- Conducted daily pre-shift staff training.
- Provided exceptional customer service .
General Manager and District Wine Director
Rodeo General Store And Cafe
09.2009 - 11.2019
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability. Increased sales in wine and beer departments by 35% in the first 2 years.
- Led team of 5 direct reports managing over 30 employees
- Evaluated and enhanced wine, liquor, and beer programs across 4 locations county wide to strengthen operations and achieve increased profitability and sales
- Managed staffing, training, employee reviews, schedules, and payroll
- Discovered areas of improvement by generating weekly operational and sales reports
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Maintained positive work environment to encourage team work and productivity
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Managed a wine program stretching over 4 locations, creating opportunity for both staff and customer education.
Banquet Manager
Foods 4 Life Catering
09.2010 - 12.2018
- Managed all wine beer and liquor programs including delivery of product and setting up bars
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
- Executed synchronized meal service simultaneously serving multiple guests with speed and efficiency
- Worked directly with events coordinators to best select the wines, beers, and spirits to fit their needs.
Education
Bachelor of Science - Biology
University of Colorado Denver
Denver, CO05.2010
High School Diploma -
Monarch High School
Louisville, CO2006
Skills
- Wine, spirit and beer expertise
- Profit and loss management
- Goal-attainment
- Self motivated
- Excellent verbal and written communication
- Proficient in computer programs and online communication
- Teamwork/ Collaboration
- Staff Training
- Customer service oriented
Timeline
Server/Sommelier
Preserved Restaurant
09.2022 - 06.2023
Server
IshiLima Restaurant
05.2022 - 08.2023
Lead Sommelier
LPM Restaurant And Bar
04.2021 - 04.2022
Server/Sommelier
Osteria Del Mare Baiocco
10.2020 - 04.2021
Restaurant Manager
The Plantation House Restaurant
11.2019 - 04.2020
Banquet Manager
Foods 4 Life Catering
09.2010 - 12.2018
General Manager and District Wine Director
Rodeo General Store And Cafe
09.2009 - 11.2019
Bachelor of Science - Biology
University of Colorado Denver
High School Diploma -
Monarch High School
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