Natalie Hamilton
Clearwater,FL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Supervisor
GCE
02.2020 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Boosted team performance by developing customer service training materials and conducting service training.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Monitored workflow to improve employee time management and increase productivity.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Food Service Supervisor
Pinellas County School Board
08.2018 - 02.2020
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Monitored food preparation, production, and plating for quality control.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
Supervisor
Bealls Outlet
04.2016 - 05.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed cash and credit card transactions accurately using POS software.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed staff hiring, training and supervision.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Supervised ongoing daily production phases.
- Oversaw loading and unloading of packages in warehouse.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Applied security, safety, and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
No Degree - Medical Assisting
Southwestern Community College
Dayton, OH06.2007
Skills
- Improvement plan knowledge
- Project restructuring
- Staff Management
- Logistics Coordination
- Complex Problem-Solving
- Policy Enforcement
- Processes and procedures
- Project Management
- Goal-Oriented
- Employee Motivation
- Organization and Time Management
- Problem Resolution
- PPE use
- Dependable and Responsible
- Supervision and leadership
- Flexible and Adaptable
Timeline
Supervisor
GCE
02.2020 - Current
Food Service Supervisor
Pinellas County School Board
08.2018 - 02.2020
Supervisor
Bealls Outlet
04.2016 - 05.2018
No Degree - Medical Assisting
Southwestern Community College
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