Natalie Hansen
Grain Valley,MO
Summary
Reliable Shift Leader with 4 years in retail industry. Excellent motivational leader successfully communicates duties and tasks. Striving to provide the highest standard of service and creating warm and welcoming environment for customers. Efficient and hardworking in all situations, and under high stress periods. Optimized daily store closing procedure to enhance customer experience and team operations. Dedicated to accuracy and consistency in daily workload.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
2020.08 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Delivered successful training to more than three employees during tenure, educating on successful work processes and productivity strategies.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Stock Room Associate
Price Chopper
2020.04 - 2020.07
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Prepared pallets for shipment or use by sales floor employees.
Checkout Operator
Ross Dress for Less
2019.06 - 2019.08
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Lifeguard
Midwest Pool Management
2018.05 - 2018.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to of individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Observed weather and water conditions and alerted visitors to potential dangers and storms.
Education
High School Diploma -
Grain Valley High School
Grain Valley, MO05.2019
Skills
- ' Employee Training
- Staff Management
- Customer-Oriented
- Staff Development
- Staff Motivation
- Safety awareness
- Operations Management
- Conflict resolution techniques
- Inventory Management
- Cash handling expertise
- Inventory control and record keeping
- Workplace Safety
Timeline
Shift Supervisor
Starbucks
2020.08 - Current
Stock Room Associate
Price Chopper
2020.04 - 2020.07
Checkout Operator
Ross Dress for Less
2019.06 - 2019.08
Lifeguard
Midwest Pool Management
2018.05 - 2018.08
High School Diploma -
Grain Valley High School
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