Natalie Hansen
Summary
Versatile Business Strategic professional in business operations known for high productivity and efficiency in task completion. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success.
Overview
7
7
years of professional experience
Work History
Shift Lead Barista
Beans And Brews
Logan, Utah
11.2024 - Current
- Led opening and closing duties, managed team operations, and delegated tasks for peak efficiency
- Trained and mentored new baristas while maintaining high customer service standards
Sales Representative and Executive Assistant
Moxie Pest Control of Saint Louis
Saint Louis, MO
04.2023 - 09.2024
- Oversaw the market expansion and generated 200+ new clients, valuing more than $150K of additional revenue
- Provided high-level administrative support to a team of 50+ sales representatives and their manager
Seasonal Barista
Gravity Coffee
Pacific, Washington
06.2022 - 01.2023
- Prepared and served high-quality coffee and espresso-based beverages
- Provided exceptional customer service, including taking orders, handling payments, and addressing customer concerns
Front Desk Receptionist
Cornerstone Technology Systems
American Fork, Utah
09.2020 - 06.2021
- Greeted and welcomed visitors with a friendly and professional demeanor
- Addressed inquiries, requests, and concerns promptly and courteously
Team Manager
Jamba Juice
Puyallup, Washington
08.2018 - 08.2020
- Developed a training program for staff to enhance customer service, quality control, and product presentation
- Boosted average unit sales by helping stores hit revenue targets from $3,000 to $5,000 per shift
Education
Bachelor of Science - Psychology And Marketing
Brigham Young University Hawaii
La'ie, HI04-2023
Associate of Arts - General Studies
Pierce College
Puyallup, WA06-2020
Skills
- Communication
- Organization
- Point of sale
- Customer service
- Team management
- Marketing
- Event Planning
- Marketing
- Sales
Timeline
Shift Lead Barista
Beans And Brews
11.2024 - Current
Sales Representative and Executive Assistant
Moxie Pest Control of Saint Louis
04.2023 - 09.2024
Seasonal Barista
Gravity Coffee
06.2022 - 01.2023
Front Desk Receptionist
Cornerstone Technology Systems
09.2020 - 06.2021
Team Manager
Jamba Juice
08.2018 - 08.2020
Bachelor of Science - Psychology And Marketing
Brigham Young University Hawaii
Associate of Arts - General Studies
Pierce College
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