Natalie Harewood
Duluth,GA
Summary
Driven by a commitment to excellence, I leveraged my expertise in title processing and client communication at Campbell and Brannon to enhance customer satisfaction and streamline closing processes. Recognized for my ability to manage high-stress situations and maintain up-to-date industry knowledge, I consistently contributed to positive outcomes and the growth of my team.
Overview
10
10
years of professional experience
Work History
Closing Coordinator
Campbell and Brannon
08.2019 - Current
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Contributed to the overall success of the team by maintaining a strong sense of professionalism and commitment to high-quality work at all times.
Closing Coordinator
Ganek PC, LLC
01.2017 - 08.2019
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Supported company growth initiatives by assisting in training new team members on best practices for successful closings.
- Enhanced company reputation through consistent attention to detail and exemplary customer service, resulting in positive word-of-mouth referrals.
- Safeguarded sensitive client information by adhering to strict data privacy protocols within every aspect of the transaction management system used internally at our firm.
- Maintained up-to-date knowledge of industry trends, enabling accurate guidance for clients navigating the home buying process.
Customer Service Representative
Sixt Rent A Car
02.2014 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Associate
Georgia Highlands College
Rome, GA01.2006
Skills
- Title searches
- Title processing
- Client Communication
- Closing Disclosures
- Document Preparation
- Notary Public
Timeline
Closing Coordinator
Campbell and Brannon
08.2019 - Current
Closing Coordinator
Ganek PC, LLC
01.2017 - 08.2019
Customer Service Representative
Sixt Rent A Car
02.2014 - 01.2017
Associate of Science - Associate
Georgia Highlands College
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