Natalie Harrington
SEMINOLE,FL
Summary
Dynamic professional with extensive experience at The Home Depot Inc, excelling in visual merchandising and inventory management. Demonstrated success in enhancing sales through strategic relationships and effective brand awareness. Skilled in fostering vendor relationships and adapting to market changes, ensuring quality assurance and professional demeanor in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Merchandiser
The Home Depot Inc
02.2023 - Current
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Trained new sales merchandisers on company policies, products, and best practices to ensure consistent high-quality performance across the team.
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
- Organized successful in-store events that attracted new customers and boosted overall sales figures.
Department Supervisor Paint
The Home Depot Inc
01.2022 - 01.2023
- Developed strong relationships with customers by understanding their needs, preferences, and shopping habits to enhance their overall experience at the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Used in-store system to locate inventory and place special orders for customers.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
Front End Supervisor
The Home Depot Inc
07.2019 - 12.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
- Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
- Enhanced accuracy in financial transactions by training staff on new, more efficient cash handling procedures.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
Education
Associate of Science - Business Administration
Florida Metro College
Clearwater, FL04.1996
Skills
- Goal oriented
- Sales strategies
- Brand awareness
- Visual merchandising
- Written communication
- Inventory management
- Vendor relationships
- Professional demeanor
- Quality assurance
- Adaptability
Accomplishments
- Earned " Supervisor Employee of the Month" award
September 2021.
- Designed 12 elaborate store displays for store promotions during the holiday season.
- Build display for new products.
- Obtain Florida Real Estate License
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Supervisor of the Month
The Home Depot Management Team nominate one Supervisor of each department demonstrates specific criteria such as; Having impeccable work performance record, high degree of Emotional Intelligence, exceeding sales goals each week and going above expectations. Once all nominees are selected and the voting began from the staff members.
It signifies a significant recognition of my outstanding performance, enhance my potential to motivate other and boost the morale. Making it a valuable form of appreciation in the workplace.
Timeline
Sales Merchandiser
The Home Depot Inc
02.2023 - Current
Department Supervisor Paint
The Home Depot Inc
01.2022 - 01.2023
Front End Supervisor
The Home Depot Inc
07.2019 - 12.2022
Associate of Science - Business Administration
Florida Metro College
- Basic Life Support Certification (BLS)
- CPR/AED Certification
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