Natalie Harris
Newport ,TN
Summary
Personable and meticulous leadership professional with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Customer-oriented management professional with expertise in identifying problems and implementing corrective actions.
Overview
13
13
years of professional experience
Work History
Researcher
Bright Publishing
Raleigh, NC
01.2021 - Current
- Communicated findings to clients using multimedia, narrative writing and presentation skills to tell informative and compelling stories.
- Developed plans to execute agreed-upon research projects within budget and time requirements.
- Collaborated with other researchers both in-person and virtually.
Driver
Subway
Sevierville, TN
06.2023 - 09.2025
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Picked up clients from specific locations to transport and drop off at destinations.
Store Manager
TitleMax Title Loans
Knoxville, TN
11.2021 - 03.2023
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
Paper Courier
Lakeway Publishers Inc.
Morristown , TN
08.2019 - 03.2020
- Stayed up to date on inventories, supplies and customer orders.
- Designed and distributed pamphlets and other literature about available products.
- Monitored daily and long-term routes for weather, traffic and other conditions.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Negotiated sales prices with potential buyers to elicit best profit margins for company.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Followed up with recent sales customers to establish working relationships and brand loyalty.
Newspaper Courier
Newport Plain Talk
NEWPORT , TN
06.2018 - 03.2020
- Delivered newspapers and packages efficiently across designated routes.
- Communicated with dispatch to confirm delivery details and address changes.
- Loaded and unloaded delivery vehicles to optimize transport efficiency.
- Followed safety protocols during all driving and delivery operations.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Collected payments from customers upon delivery of goods as required.
Case Manager
Helen Ross McNabb Center
Knoxville, TN
08.2017 - 09.2017
- Determined and coordinated appropriate level of care to meet individual patient needs, factoring in medical advice, insurance and procedure costs.
- Assisted patients in receiving high-quality, appropriate care with reasonable results.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
Bus Driver
Cocke County Board of Transportation
Newport , TN
08.2016 - 01.2017
- Maintained timely adherence to schedules and safety protocols.
- Transported passengers on predetermined routes while following local traffic regulations.
- Adhered to company determined schedules and routes to ensure timely arrivals and departures.
- Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Receptionist
H and R Block
Greeneville, TN
11.2012 - 01.2016
- Scheduled appointments based on Tax Preparer's availability
- Responded to customer concerns and issues by Maintaining a calm and orderly fashion.
- Provided information to callers.
- Kept reception area clean and organized to provide visitors with positive first impression of company.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Provided administrative support to team members, including making copies, sending faxes, and organizing documents.
- Scheduled appointments for Tax Preparer staff.
- Processed payments for Tax preparation and updated accounts to reflect balance changes.
Education
Bachelor of Arts - Criminal Justice
The University of Tennessee - Knoxville
Knoxville, TN2007
Skills
- Microsoft Office
- Conflict and dispute resolution
- File/records maintenance
- Excellent communication
- Bilingual in American Sign Language
- Client-focused
- Results-oriented
Timeline
Driver
Subway
06.2023 - 09.2025
Store Manager
TitleMax Title Loans
11.2021 - 03.2023
Researcher
Bright Publishing
01.2021 - Current
Paper Courier
Lakeway Publishers Inc.
08.2019 - 03.2020
Newspaper Courier
Newport Plain Talk
06.2018 - 03.2020
Case Manager
Helen Ross McNabb Center
08.2017 - 09.2017
Bus Driver
Cocke County Board of Transportation
08.2016 - 01.2017
Receptionist
H and R Block
11.2012 - 01.2016
Bachelor of Arts - Criminal Justice
The University of Tennessee - Knoxville
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