Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Natalie Hartsoe

Belcamp,MD

Summary

I am a committed hardworking . student. I am diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. I am incredibly easy to talk to and I strive to treat everyone with kindness and respect.

Overview

4
4
years of professional experience

Work History

Cashier Specialist

Mission BBQ
10.2021 - 01.2024
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Encouraged customers to take part in reward programs.
  • Maintained a clean and very organized workspace.


Technology Sales Associate and Cashier Specialist

Target
09.2020 - 01.2021
  • Increased technology sales by identifying customer needs and providing tailored solutions.
  • Expanded market reach by actively prospecting new clients and generating qualified leads.
  • Collaborated with teams including security and technological services to ensure clarifcation and resolution for customers.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated technological product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced wait times for customers through quick transaction processing and multitasking abilities.
  • Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.

Cashier Team Lead and Barista Shift Lead

3 In One Coffee
01.2020 - 03.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean, organized, and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
  • Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.

Education

High School Diploma -

Homeschool
4804 Water Park Drive Belcamp Maryland 21017
04.2021

Skills

  • Patience and Tolerance
  • Cleanliness and hygiene
  • Bagging techniques
  • Cash handling expertise
  • Maintaining store appearance
  • Cash Register Maintenance
  • Stock replenishment
  • Payment Processing
  • Refunds and exchanges
  • Workflow Coordination
  • Fraud prevention
  • ID Verification
  • Upselling strategies

Additional Information

During the summers of 2018, 2019, and 2020, I volunteered at University of Maryland Upper Chesapeake Hospital, where I provided valuable assistance to nurses and doctors in managing materials within patient rooms, carts, and cabinets. I played a crucial role in maintaining a positive spirit among patients, particularly during busy periods in the Emergency Department. My responsibilities included offering emotional support to individuals coping with the loss of loved ones, as well as delivering compassionate care to patients, ensuring their comfort and well-being.

Working on the Two West and Med Surg Recovery Floor, I actively communicated with staff members to enhance overall performance. I took initiative in relieving nurses of ancillary tasks such as room cleaning and procurement of snacks and blankets, allowing them to focus more effectively on patient care. Additionally, I provided direct assistance to patients during challenging moments and offered comforting companionship when needed.

Timeline

Cashier Specialist

Mission BBQ
10.2021 - 01.2024

Technology Sales Associate and Cashier Specialist

Target
09.2020 - 01.2021

Cashier Team Lead and Barista Shift Lead

3 In One Coffee
01.2020 - 03.2020

High School Diploma -

Homeschool

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