Natalie Hausinger
Salt Lake City,UT
Summary
Experienced Executive Assistant with over 10 years supporting C-suite executives and senior management. Proven expertise in calendar management, travel coordination, and confidential communication. Skilled in fostering productive relationships and optimizing operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Baranof Jewelers
Sitka, AK
04.2022 - Current
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Oversee aspects of small business fine jewelry retail, handling $10,000,000 in yearly sales for 4 locations.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegate work to staff, setting priorities and goals.
- Recruit and train new employees to meet job requirements.
Executive Administrative Assistant
Providence Alaska Medical Center
Anchorage, AK
03.2020 - 04.2022
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Managed director's calendar and prepared meeting agenda and materials.
- Managed and tracked expenses to meet company budget requirements.
- Created PowerPoint presentations used for diverse business needs.
- Coordinated meeting and work schedules for staff teams and executives.
- Created newsletters to share company updates and events.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Executive Administrative Assistant
Alaska Fur Gallery
Anchorage, AK
09.2009 - 02.2020
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Answer phone calls and direct calls to appropriate parties or take messages
- Assist in the process of payroll information
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Stand alongside the Owners in order to perform other duties as assigned.
Escrow Officer
United Title Guaranty Agency, LLC
Anchorage, AK
08.2017 - 01.2020
- Provide excellent customer service skills to our clients when in the process of closing on their home - buying/selling
- Answering phone calls, coordinating & confirming closing times and responding to questions, comments and concerns of the client
- Summarize the recorded/lender documents such as Deeds of Trust, Warranty Deeds, Title Insurance Policies, Seller's Affidavits, etc
- Examining the individual titles to check whether it may restrict the property use due to delinquent taxes or other liens
- Examine the closing files for any errors and ensure that the information recorded is executed according to the rules and regulations
- Facilitating the hold and transfer of funds for buyers and sellers
- Prepare closing statements for all parties
- Build outstanding rapport with lenders, realtors and other parties involved in the home closing process
- Managing the monthly petty cash and preparing daily deposit slips/ company checks for multiple bank accounts.
Occupational Therapist Assistant
Advanced Rehabilitation and Occupational Solutions
Anchorage, AK
09.2016 - 08.2017
- Manage over 30 customer charts and in charge of scheduling patients
- Billing coordinator for insurance adjusters and their worker's compensation clients
- In contact with Doctors, Medical Staff and Attorneys in order to acquire medical records, personal information, response requests sent via fax, etc
- Implement, or assist occupational therapists with implementing, treatment plans designed to help clients function independently
- Attend care plan meetings to review patient progress and update care plans
- Work under the direction of occupational therapists to plan, implement, or administer educational, vocational, or recreational programs that restore or enhance performance in individuals
- Report to supervisors, verbally or in writing, on patients' progress, attitudes, and behavior
- Ensure effective customer service skills to be empathetic with patients after their injuries
- Perform other duties as assigned in collaboration with the Occupational Therapist in order to build goals and achieve them effectively.
Escrow Officer
Alaska Escrow & Title Insurance Agency, Inc, United Title Guaranty, LLC
Juneau, AK
12.2014 - 08.2016
- Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
- Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
- Informed customers of loan application requirements and deadlines.
- Collaborated with company teams to expedite loan approval processes.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
Owner/Operations Manager
Southeast Digital Photography, LLC
Juneau, AK
05.2009 - 10.2014
- Monitor and perform sales activities to ensure that customers receive satisfactory service and quality goods
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Plan budgets and authorize payments and merchandise returns
- Inventory stock and reorder when inventory drops to a specified level
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Instruct staff on how to handle difficult and complicated sales.
Education
High School Diploma -
Dimond High School
Anchorage, AK05.2012
Some College (No Degree) - Business Administration And Management
University of Providence
Great Falls, MTSkills
- Bilingual (Spanish)
- Time Management
- Advanced in Microsoft Office
- Proactive
- Effective Interpersonal Skills
- Strategic Project Planning
- Articulate and Well-Spoken
- Over a Decade of Technical Skills
Certification
- Certified Notary Public
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Operations Manager
Baranof Jewelers
04.2022 - Current
Executive Administrative Assistant
Providence Alaska Medical Center
03.2020 - 04.2022
Escrow Officer
United Title Guaranty Agency, LLC
08.2017 - 01.2020
Occupational Therapist Assistant
Advanced Rehabilitation and Occupational Solutions
09.2016 - 08.2017
Escrow Officer
Alaska Escrow & Title Insurance Agency, Inc, United Title Guaranty, LLC
12.2014 - 08.2016
Executive Administrative Assistant
Alaska Fur Gallery
09.2009 - 02.2020
Owner/Operations Manager
Southeast Digital Photography, LLC
05.2009 - 10.2014
High School Diploma -
Dimond High School
Some College (No Degree) - Business Administration And Management
University of Providence
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