Natalie H. Brookshire
Ider,AL
Summary
Experienced duty manager proficient in solving diverse issues. Proficient in business needs and focused on improving customer relations, team productivity and service quality. Demonstrated track record of success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enjoys working as a team or independently.
Overview
22
22
years of professional experience
Work History
HOA Manager
Inlet HOA Management Services, LLC
Myrtle Beach, SC
01.2022 - 07.2024
- Developed and implemented policies, procedures, and standards for the HOA Board of Directors.
- Managed all administrative operations including budgeting, contracts, payroll, and record-keeping.
- Coordinated with contractors to ensure timely completion of projects within budget.
- Organized meetings between board members and homeowners to discuss issues or concerns.
- Provided guidance on best practices for community association management.
- Facilitated communication between board members, homeowners, staff, vendors, and other stakeholders.
- Ensured compliance with local laws and regulations related to HOA governance and operations.
- Prepared monthly financial reports for review by the Board of Directors.
- Responded promptly to inquiries from residents regarding their rights as homeowners.
- Advised board members on interpretation of rules and regulations governing HOAs.
- Conducted periodic inspections of common areas to identify safety hazards or maintenance needs.
- Maintained accurate records of all transactions related to HOA finances.
- Collected assessments from homeowners in accordance with established policies.
- Investigated complaints about noise violations or other infractions against homeowner rules.
- Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Manager on Duty
Storage Works
Myrtle Beach, SC
09.2021 - 04.2022
- Greet customers, answer questions regarding storage locker rental, show facility and units.
- Process applications, contracts, and collect all pertinent information.
- Collect and process various payment methods.
- Enter and update information into the computer system.
- Oversee condition of storage facility and daily changes.
- Answer, screen, and process daily calls.
- Collect and process all monthly payments for 300 plus customers, ensuring accounts are up to date.
CSA Farm Sales Customer Service Manager
Mini Miracles Farm
Taylors, SC
03.2002 - 12.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Built and deepened relationships with customers and vendors to support long-term company objectives.
- Shared detailed information regarding organic produce and local farm product options to help customers make decisions.
- Processed customer account changes using Excell, Word and Quickbooks and web based sales platforms.
- Negotiated prices and sales contracts with vendors and 35 Organic farms within the South East.
- Consulted with customers regarding dietary and health needs, addressing any and all concerns.
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
- Sold average of $50,000 in new membership sales each quarter as well as maintaining current membership retention of at least 75% annually by applying consultative and relationship-building sales techniques to connect with prospects.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
Certification - Certified Leasing Consultant
Leasing University
Online11.2020
SC Property Management License - Property Management
Pinnacle Real Estate Academy
Myrtle Beach, SC05.2020
Bachelor of Arts - Psychology
University Of South Carolina Upstate
Spartanburg, SCSkills
- Customer service
- Communication
- Time management
- Work ethic
- Active listening
- Problem resolution
- Friendly, positive attitude
- Reliable and trustworthy
- Collaboration
- Training & Development
Timeline
HOA Manager
Inlet HOA Management Services, LLC
01.2022 - 07.2024
Manager on Duty
Storage Works
09.2021 - 04.2022
CSA Farm Sales Customer Service Manager
Mini Miracles Farm
03.2002 - 12.2017
Certification - Certified Leasing Consultant
Leasing University
SC Property Management License - Property Management
Pinnacle Real Estate Academy
Bachelor of Arts - Psychology
University Of South Carolina Upstate
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