Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Heafner

Batesville,MS

Summary

  • I am seeking an opportunity that will utilize my varied business background as well as afford the potential for advancement. I am interested in a position with a daily challenge.

Overview

27
27
years of professional experience

Work History

Caretaker

Helen Alston
Marks , MS
01.2020 - 06.2021


  • Assisted patient with daily living activities, running errands and household and yard chores.
  • Transported client to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in a professional matter.
  • Shopped for groceries regularly in order to keep home stocked with the necessities.

Personal Assistant

Larry Montgomery
Batesville , MS
11.2018 - 05.2020
  • Used discretion when handling confidential information
  • Communicated repair needs to maintenance staff.
  • Handled all household and yard chores along with running errands and making sure home and cabin are fully furnished with groceries and all necessities.
  • Home and dog set when out of town
  • Over saw all properties making sure everything was neat and clean as it should be.

Receptionist

C&M Irrigation
Charleston, MS
08.2017 - 09.2018
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Collections Representative

On-call Staffing
Batesville , MS
04.2007 - 07.2017


  • Resolved challenging situations
  • Researched accounts and completed due diligence to resolve collection problems.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor..
  • Maintained high volume of calls and met demands of busy and productive group.
  • Corrected, completed and processed claims for multiple payer codes.
  • Logged charges and payments within the computer system..


Waitress

Pianola County Country Club
Batesville , MS
06.2006 - 03.2007


  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Greeted all customers with enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business..
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.


Sales Associate

Rue 21
Batesville, MS
03.2004 - 12.2005


  • Provided positive first impressions to welcome existing, new and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Sales Associate

Stub's Department Store
Batesville, MS
11.2003 - 01.2004


  • Provided positive first impressions to welcome existing, new and potential customers. offered assistance to the customer in finding requested items.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise..


CSR

Lincare Home Oxygen And Respiratory Systems
Batesville, MS
02.2003 - 09.2003
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.



Store Clerk

Downs Self Service
Tutwiler, MS
01.1995 - 05.2003
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free..
  • Followed cash handling, inventory accountability and fueling station procedures as part of operations.
  • Met safe food handling protocols to comply with company, health department and industry standards.
  • Complied with company guidance and state and federal laws to control sales of tobacco, alcohol products..



Medical Assistant Receptionist

Dr. Edward Steward
Batesville, MS
08.2002 - 02.2003


  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks..
  • Kept waiting room neat, clean, and organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Enhanced office productivity by handling high volume of callers per day and greeting patients.

Sales Clerk Assistant Manager

G.H. Bass
Batesville, MS
10.2000 - 06.2001


  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Greeted customers, helped locate merchandise and suggested suitable options to address customers needs..
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.


Education

No Degree - Basics

Mississippi Delta Community College
Moorhead, MS

No Degree -

Northwest Community College
Senatobia, MS

No Degree - College Algebra

Coahoma Community College
Clarksdale, MS

High School Diploma -

Strider Academy
Charleston, MS
05.1999

Skills

  • I am a forty one year old female in excellent health I am self-motivated, dedicated, punctual, organized, and very accurate and handle all situations in a professional manner I look forward to any challenge

Timeline

Caretaker

Helen Alston
01.2020 - 06.2021

Personal Assistant

Larry Montgomery
11.2018 - 05.2020

Receptionist

C&M Irrigation
08.2017 - 09.2018

Collections Representative

On-call Staffing
04.2007 - 07.2017

Waitress

Pianola County Country Club
06.2006 - 03.2007

Sales Associate

Rue 21
03.2004 - 12.2005

Sales Associate

Stub's Department Store
11.2003 - 01.2004

CSR

Lincare Home Oxygen And Respiratory Systems
02.2003 - 09.2003

Medical Assistant Receptionist

Dr. Edward Steward
08.2002 - 02.2003

Sales Clerk Assistant Manager

G.H. Bass
10.2000 - 06.2001

Store Clerk

Downs Self Service
01.1995 - 05.2003

No Degree - Basics

Mississippi Delta Community College

No Degree -

Northwest Community College

No Degree - College Algebra

Coahoma Community College

High School Diploma -

Strider Academy

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