Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Hefner

Pittsburg,Tx

Summary

Driven by a proven track record of enhancing customer satisfaction and sales growth, notably at Quinn & Co Designers, I excel in creative design and effective client communication. Skilled in animal behavior and customer service, my diverse experience spans from meticulous pet care to training Starbucks baristas, showcasing my ability to multitask and resolve problems efficiently.

Overview

4
4
years of professional experience

Work History

Dog Bather

Mount Pleasant Pet Resort
04.2024 - Current
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.

Custom T-Shirt Designer

Quinn & Co Dsigners
09.2023 - 03.2024
  • Increased sales revenue through creative design concepts and effective communication with clients.
  • Consulted with clients to assess their needs and preferences, providing tailored design solutions that exceeded expectations.
  • Contributed to the growth of the business by consistently meeting or exceeding monthly sales targets.
  • Coordinated with e-commerce team to optimize online presence, leading to increased web-based sales.
  • Streamlined design process by implementing efficient software tools, improving turnaround time for projects.
  • Maintained a clean and organized workspace, promoting a productive environment for both design and production teams.
  • Enhanced customer satisfaction by creating unique and high-quality custom t-shirt designs.

Barista Trainer

Starbucks
01.2020 - 06.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.

Education

High School Diploma -

Advanced Dental Assistant School
Naples, TX
10.2022

High School Diploma -

Homeschool
Pittsburg, TX
03.2022

Skills

  • Animal Behavior Knowledge
  • Maintaining cleanliness
  • Safety measures
  • Patience with Animals
  • Computer charting
  • Sterilization disinfection
  • Coronal polish
  • Bleach trays
  • Impressions and pour ups
  • Trim models
  • Pitt, fissure and sealants
  • Denture Adj and polishing
  • Amalgams, Extractions and composite procedures
  • Customer service oriented
  • relationship development
  • Time management
  • Organization
  • Product stocking
  • Customer focused
  • Multitasking
  • Problem resolution
  • Quick learner
  • Punctual, always on time and never late
  • Safe nail trimming
  • Blow Drying Skills
  • Stress Reduction Methods
  • Animal Care

Timeline

Dog Bather

Mount Pleasant Pet Resort
04.2024 - Current

Custom T-Shirt Designer

Quinn & Co Dsigners
09.2023 - 03.2024

Barista Trainer

Starbucks
01.2020 - 06.2022

High School Diploma -

Advanced Dental Assistant School

High School Diploma -

Homeschool

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Natalie Hefner