Natalie Henry
Baltimore,MD
Summary
Highly-motivated, loyal, punctual employee with desire to take on new challenges. Strong worth ethic, strong adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised or with a team, and quickly master new skills.
Overview
27
27
years of professional experience
Work History
Office Secretary III
Office of The Public DeFender
Baltimore, MD
02.2023 - 06.2023
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions
- Organized case files by creating and maintaining document filing systems for easy retrieval of information
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
Office Support Specialist III
Department of Finance
Baltimore, MD
04.2017 - 02.2023
- Assisted two Supervisors and Manager with administrative duties.
- Assisted three departments(Suits, Tax Sale, Transfer Tax) with administrative duties.
- Prepare a variety of correspondence, reports, spreadsheets, meeting agendas and minutes using Microsoft Office software.
- Receive and direct communications and inquiries.
- Complete timecards and Prepare travel authorizations.
- Experience in handling administrative tasks with strong organizational skills to manage multiple responsibilities simultaneously.
- Developed presentations using Microsoft Office Suite programs such as PowerPoint.
- Compiled statistical data using spreadsheet software applications like Excel.
- Performed data entry tasks into various databases accurately with attention to detail.
- Ordered supplies as needed from vendors and tracked orders to ensure timely delivery.
Office Specialist II
Department of Transportation
Baltimore, MD
08.2016 - 04.2017
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials
- Created weekly reports to management on office productivity and updated them regularly
- Provided customer service in person, via email, telephone, or other communication methods
- Answered incoming calls, took messages, and responded to inquiries within established guidelines
- Ordered supplies as needed from vendors and tracked orders to ensure timely delivery
- Scheduled meetings and appointments for staff members using calendar software applications
- Monitored incoming emails and responded accordingly within established timeframe limits
- Scheduled appointments for executives and members of management
- Led documentation and data compilation efforts to maintain record-keeping accuracy.
- Processed payroll timecards on a bi-weekly basis ensuring accuracy of hours worked.
Administrative Assistant
Catholic Charties
Baltimore, MD
05.2016 - 08.2016
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed, edited and typed complex memos and reports with job-related software.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed database systems containing customer contact information.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided secretarial and office management support while building cooperative working relationships.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices for payment using accounting software applications.
Administrative Assistant
Exelon
Baltimore, MD
09.2015 - 05.2016
- Provided administrative support to the Customer Planning department and Manager.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided secretarial and office management support while building cooperative working relationships.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices for payment using accounting software applications.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Answered questions from customers regarding products and services offered by the company.
Secretary III
Attorney General's Office
New York, NY
11.2014 - 05.2015
- Maintained organized filing system of paper and electronic documents.
- Created and updated spreadsheets to track and report data.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Sent and distributed mail and parcels.
- Provided administrative support to the Office Manager and other staff members.
- Assisted with accounts receivable and accounts payable functions.
- Drove customer feedback to deliver information to management for corrective action.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Lead Secretary
New Vision Construction
Baltimore, MD
02.2012 - 01.2013
- Performed basic bookkeeping tasks including accounts payable and receivable functions.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Organized and maintained filing systems, both electronically and manually.
- Updated contact lists on a regular basis with relevant information about customers and clients.
- Scheduled appointments, meetings, travel arrangements and conference calls.
SecretaryIIIA
New York City Housing Authority
New York, NY
01.1996 - 04.2004
- Liason for Director, 2 Deputy Directors, Community Center unit Directors, Case manager
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Responded to customer issues to provide immediate resolution and improve retention.
- Assisted with accounts receivable and accounts payable functions.
- Organized and maintained filing systems, both electronically and manually.
- Created and updated spreadsheets to track and report data.
- Created and distributed memos, letters, spreadsheets, presentations and other documents for internal use.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
GED -
Murry Bergtraum High School For Business Careers
11.1986
Skills
- Mircosoft Word, Excel, Powerpoint, Access, Google Docs
- Billing and Invoicing
- File Management
- Document Scanning
- Staff Support
- Scheduling and Calendar Management
- Supply Ordering
- Meeting Coordination
- Customer Service
- Database Management
- Accounts Receivable and Payable
- Mail Distribution
- Data Verification
- Organization
- Inventory Purchasing
- Multi-Line Phone Systems
- Quickbooks
- Complex Problem-Solving
- File Systems Management
- Executive Support
- Excel Spreadsheets
- Administrative Support Specialist
- Customer Service-Oriented
- Invoice Processing
References
References available upon request.
Timeline
Office Secretary III
Office of The Public DeFender
02.2023 - 06.2023
Office Support Specialist III
Department of Finance
04.2017 - 02.2023
Office Specialist II
Department of Transportation
08.2016 - 04.2017
Administrative Assistant
Catholic Charties
05.2016 - 08.2016
Administrative Assistant
Exelon
09.2015 - 05.2016
Secretary III
Attorney General's Office
11.2014 - 05.2015
Lead Secretary
New Vision Construction
02.2012 - 01.2013
SecretaryIIIA
New York City Housing Authority
01.1996 - 04.2004
GED -
Murry Bergtraum High School For Business Careers
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