Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Natalie Henry
Baltimore,MD
Summary
Overview
7
years of professional experience
Work History
Office of The Public DeFenderBaltimore, MD 21202
Office Secretary III
02.2023 - 06.2023
Job overview
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
Bureau of revenueBaltimore, MD 21202
Customer Care Analyst III
04.2017 - 02.2023
Job overview
- Organized and maintained filing systems, both electronically and manually.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Provided administrative support to management staff as needed.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Compiled statistical information related to department activities.
Department of TransportationBaltimore, MD 21202
Office Specialist III
08.2016 - 04.2017
Job overview
- Organized and maintained paper and electronic filing systems for records, correspondence, and other materials.
- Created weekly reports to management on office productivity and updated them regularly.
- Provided customer service in person, via email, telephone, or other communication methods.
- Answered incoming calls, took messages, and responded to inquiries within established guidelines.
- Ordered supplies as needed from vendors and tracked orders to ensure timely delivery.
- Scheduled meetings and appointments for staff members using calendar software applications.
- Monitored incoming emails and responded accordingly within established timeframe limits.
- Scheduled appointments for executives and members of management.
- Led documentation and data compilation efforts to maintain record-keeping accuracy.
Education
Murry Bergtraum High School For Business CareersNew York, NY
GED
11.1986
University Overview
Skills
- Database Entry
- Billing and Invoicing
- File Management
- Document Scanning
- Staff Support
- Scheduling and Calendar Management
- Database Administration
- Calendar Management
- Supply Ordering
- Meeting Coordination
- Customer Service
- Database Management
- Accounts Receivable and Payable
- Mail Distribution
- Filing Experience
- Data Verification
- Organization
- Inventory Purchasing
- Multi-Line Phone Systems
- Quickbooks
- Complex Problem-Solving
- File Systems Management
References
References
References available upon request.Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Timeline
Office Secretary III
Office of The Public DeFender
02.2023 - 06.2023
Customer Care Analyst III
Bureau of revenue
04.2017 - 02.2023
Office Specialist III
Department of Transportation
08.2016 - 04.2017
Murry Bergtraum High School For Business Careers
GED
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