Natalie Hensler
New Richmond,Ohio
Summary
Proven track record in enhancing patient and customer experiences, notably at the Ohio Department of Medicaid, where I leveraged multitasking and organizational skills alongside HIPAA compliance knowledge. Achieved increased client satisfaction and efficiency through diligent care, privacy adherence, and effective communication. Expert in patient scheduling and customer service, consistently improving operational workflows.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Caregiver
(IC) Ohio Department of Medicaid
08.2021 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Dental Office Receptionist
Advanced Dentistry
09.2010 - 11.2012
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced wait times by promptly greeting patients upon arrival and completing check-in procedures efficiently.
Front Desk Receptionist
Northern Kentucky Heart
06.2006 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Representative
FACS Group
04.1997 - 10.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Managing Manicurist
Self Employed
05.1996 - 09.2019
- Continuously updated knowledge of industry trends and best practices through attending workshops, trade shows, and networking events.
- Managed salon operations during peak hours, ensuring smooth workflow and timely completion of tasks by all staff members.
- Implemented health and safety protocols, ensuring cleanliness of workstations and reducing risks associated with improper hygiene practices.
- Conducted regular performance evaluations for manicurists on the team, identifying areas for improvement and facilitating professional growth.
- Improved client retention rates through personalized consultations and recommendations based on individual needs and preferences.
- Streamlined appointment scheduling for improved customer experience and increased staff productivity.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Education
N/A - Business/ Liberal Arts
University of Cincinnati
Cincinnati, OHManaging Manicurist License - Manicurist
Easter Hills Academy
Cincinnati, OH03.1996
High School Diploma - High School Curriculum
Glen Este High School
Cincinnati, OH05.1992
Skills
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Basic Housekeeping
- Meal Preparation
- Verbal and written communication skills
- First aid and safety
- Medical record-keeping
- Medication and Appointment Reminders
- Documentation
- HIPAA Compliance
- Special Needs Care
- Front Desk Operations
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Patient Registration
- Insurance Verification
- HIPAA Guidelines
- Payment Collection
- Reminder calls
- Records Management
- Proficient in Software
- Customer Service
Certification
First Aid, CPR, & AED Certified
Reference
Stephanie Wethington- Ortho Department
Timeline
Caregiver
(IC) Ohio Department of Medicaid
08.2021 - 09.2024
Dental Office Receptionist
Advanced Dentistry
09.2010 - 11.2012
Front Desk Receptionist
Northern Kentucky Heart
06.2006 - 12.2010
Customer Service Representative
FACS Group
04.1997 - 10.1999
Managing Manicurist
Self Employed
05.1996 - 09.2019
N/A - Business/ Liberal Arts
University of Cincinnati
Managing Manicurist License - Manicurist
Easter Hills Academy
High School Diploma - High School Curriculum
Glen Este High School
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