Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Natalie Hernandez

Brentwood,CA

Summary

Hardworking and disciplined with strong program management and team leadership skills. Adept at improving company policies, educating workers and resolving problems with a proactive approach. Proficient in OSHA guidelines for warehouse environments.

Overview

8
8
years of professional experience

Work History

Interim Safety Coordinator

Amazon
Oakley , CA
10.2021 - Current
  • Serve as designated safety representative of assigned fulfillment center (FC), coordinating and implementing all areas of the Amazon Global Safety
  • Investigated hazardous incidents to determine cause and made recommendations for corrective action.
  • Coached employees, managers and executives on effective safety policies.
  • Recommended changes to company culture to improve safety and meet changing demands.
  • Conducted safety audits and investigated plant quality issues.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Serve as designated safety representative of assigned fulfillment center (FC).
  • Influence behavior and inspire
    maintaining a safe work environment.
  • Conduct training and coach associates
  • Support management’s efforts to ensure compliance with
  • Identify and inform management of compliance issues, safety risks and improvement opportunities through the conduct of daily, weekly and monthly audits.
    • Provide (or facilitate access to)
    immediate aid for associates, visitors, vendors, or guests that need assistance, or medical
    attention.
  • Perform Safety Observations & Audits.
  • Train and assist others (Area Managers, Safety Team
    Members, etc) to complete their Safety responsibilities (Audits, Follow Safety Rules, etc).
  • Perform Specific Safety Training as required by the Safety Manager.

Assistant Manager

Quintero Collision Center
Vallejo , CA
08.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Receptionist and Dispatcher

Superior Plumbing & Drain Cleaning Services, Juliana Caro superiorplumbingsales
St Richmond, CA
01.2011 - 01.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Cashier/ Customer Service

Tazumal
San Pablo, Richmond, CA
01.2010 - 01.2011
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in [System].

Education

High School Diploma -

Kappa High
Richmond CA
2008

Skills

  • Experience in customer service in person, by telephone and via email
  • Communication skills when dealing with upset/happy customers to, co-
  • Workers, both verbal and written skills
  • Well- organized and highly efficient working in multi-tasking dynamic
  • Ability to plan ahead and organize a full day of work
  • Excel program, filling, booking appointments, and billing insurance
  • WPM 45
  • Able to work with a team and also able to work unsupervised
  • Work in a fast pace environment and work under pressure
  • Being able to complete several task at once; able to multitask
  • Safety Program Assessments
  • Safety Audit
  • Safety Training
  • Hazardous Material Handling

Timeline

Interim Safety Coordinator

Amazon
10.2021 - Current

Assistant Manager

Quintero Collision Center
08.2021 - Current

Receptionist and Dispatcher

Superior Plumbing & Drain Cleaning Services, Juliana Caro superiorplumbingsales
01.2011 - 01.2017

Cashier/ Customer Service

Tazumal
01.2010 - 01.2011

High School Diploma -

Kappa High

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Natalie Hernandez