Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Natalie Hernandez

Miami Gardens,FL

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cashier/Customer Service

Publix
02.2023 - Current
  • Restocked and organized merchandise in front lanes
  • Performed cash, card and check transactions to complete customer purchases
  • Used POS system to enter orders, process payments and issue receipts
  • Built relationships with customers to encourage repeat business
  • Responded promptly to requests for assistance, spills and customer inquiries
  • Processed customer transactions promptly, minimizing wait times
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Counted and packaged currency and coins
  • Turned in excess cash to maintain drawer security
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Disbursed cash and checks accurately while maintaining security of cash drawers
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction

Cashier

BrandsmartUSA
06.2022 - 11.2022
  • Has experience working as a cashier in the mobile telecommunications department
  • Given training to be a floor cashier, and training to work in store's credit department
  • Able to handle all monetary and credit transactions efficiently and accurately
  • Given training in counting accurately in high volume monetary transactions, as well as giving accurate change
  • Entrusted to sell and advertise warranties on high end appliances and electronics
  • Had training to handle duties efficiently even during high volume commercial traffic
  • Trained to handle all customer requests in an attentive and courteous manner
  • Made outbound calls to banks to verify customers credit information
  • Assisted with customer inquiries
  • Opened and closed store
  • Answered customers' questions
  • Welcomed customers
  • Used POS system to enter orders, process payments and issue receipts
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects
  • Identified and resolved discrepancies and errors in customer accounts

Education

High School Diploma -

Hialeah Gardens Senior High School
Hialeah, FL
06.2023

Skills

  • Customer Relationship Management
  • Upselling Techniques
  • Credits and Refunds
  • Till Counting
  • Drawer management
  • Stocking and replenishing
  • Cash Handling
  • Receipt and refund issuance
  • Currency counting
  • Point-of-sale system operation
  • Cleaning and sanitizing
  • Payment collection
  • Money handling
  • Inventory management

Accomplishments

  • June 2023 to Present
  • NAFTrack Certification designed by education and business leaders, is an employability credential that serves as NAF's seal of college and career readiness
  • NAF assesses student performance through the completion of career-themed courses, internship assessments, and high school graduation.

Certification

  • NAFTTrack Cetification] Training - 2023-

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Cashier/Customer Service

Publix
02.2023 - Current

Cashier

BrandsmartUSA
06.2022 - 11.2022

High School Diploma -

Hialeah Gardens Senior High School

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Natalie Hernandez