Natalie Hernandez
Private investigator
Miami,Fl
Summary
Experienced Customer Service professional fluent in English and Spanish language with a deep knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Surterra Wellness
03.2023 - Current
- Provided expert-level customer service and hospitality to patients and caregivers. Handled sensitive patient data and condition in alignment with HIPPA.
- Actively participated in staff meetings contributing valuable insights into improving processes within the store to enhance patient relation and experience.
- Used POS system to enter orders, and handled multiple payment methods securely, minimizing discrepancies and potential losses.·
Unarmed Security Guard
Safeguard Protection Services
02.2022 - Current
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times. Prevented escalations in conflicts through effective communication skills and conflict resolution techniques.
- Assisted in investigation of theft and vandalism incidents and identify potential safety hazards for future reference. Completed detailed incident reports to provide accurate documentation.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Customer Service Associate
The Home Depot
11.2021 - 02.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Established a safe working and shopping environment through implementation and enforcement of safety protocols and procedures in store.
Assistant Manager, Customer Service
Dunkin Donuts
03.2012 - 08.2021
- Improved customer satisfaction by providing friendly and efficient service at the register. Promoted a positive work environment through effective communication and teamwork among staff members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Dual B.A in Criminal Justice & Sociology -
Lindenwood University
St. Charles, MO10.2021
Skills
- Reliable and Responsible
- Security operations experience
- Keen observer
- Fluent in English and Spanish
- Unarmed Security Guard License
- Report Writing
- IT competent
- Active Listening
- Problem-solving
- Exceptional customer Service
- Cash Handling
References
Available upon Request
Timeline
Customer Service Representative
Surterra Wellness
03.2023 - Current
Unarmed Security Guard
Safeguard Protection Services
02.2022 - Current
Customer Service Associate
The Home Depot
11.2021 - 02.2023
Assistant Manager, Customer Service
Dunkin Donuts
03.2012 - 08.2021
Dual B.A in Criminal Justice & Sociology -
Lindenwood University
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