Natalie Hernandez
Adelanto,CA
Summary
Proven leader and customer service expert from La Palma Restaurante, adept at cash handling and team mentorship. Enhanced service levels by training new cashiers and fostering strong customer relationships, contributing significantly to a welcoming shopping environment. Demonstrated reliability by effectively managing financial accuracy and optimizing team performance.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
La Palma Restaurante
01.2013 - 05.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Host
Moss & Stone Restaurant
01.2013 - 10.2014
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Kipp San Francisco College Preparatory
San Francisco, CASkills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Fluent Bilingualism
Languages
English
Native or Bilingual
Timeline
Cashier Team Lead
La Palma Restaurante
01.2013 - 05.2016
Host
Moss & Stone Restaurant
01.2013 - 10.2014
Kipp San Francisco College Preparatory
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