Natalie Christina Hernandez
Saint Petersburg,FL
Summary
I have worked in the service industry for over 7 years now and have developed a mastery of maintaining exemplary customer service. I have multiple years of experience as a full-time bartender performing at the highest level of professionalism and skill, offering both my employers and customers' maximum satisfaction and my full effort. I have also developed a strong ability to relate to and create professional relationships with customers leading to repeat customers and patrons becoming regulars spending large amounts of time and money at bars providing my bartending services.
Overview
5
5
years of professional experience
Work History
Bartender
Wing House Bar and Grill
01.2020 - Current
- Working and maintaining the bar as a sole individual, including weekends
- Always Keeping the bar stocked/clean with beer, straws, clean and cold glasses, mixtures, and anything else needed to run a smooth shift
- Maintaining a fully packed bar while handling the entire restaurants service tickets
- Meeting the Wing House standards everyday which include Full face of Makeup, Hair properly done, Picture ready, always projecting a positive attitude
- Making the 2022 Wing House Calendar
- Managing the Wing House Instagram page (Posting Content of our Wing House girls)
- Social Media promoter for Wing house daily specials and events
- Experience with the TOAST system
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Bartender
Meat Market
01.2023 - 10.2024
- Strong understanding of Wine and Food pairing, enabling the ability to make informed recommendations to guest
- Extensive knowledge of mixology, spirits, and wine
- Ability to manage high-volume bar areas while maintaining efficiency, accuracy, and attention to detail
- Preparing a wide range of classic and signature cocktails
- Participation in training sessions to expand knowledge of new wine, beer, and spirits
- Bar smarts certification
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Dogwood Nashville
01.2022 - 12.2022
- Extensive knowledge of popular cocktails and shots commonly requested in club settings
- Adaptability and stress management, able to remain calm and composed while working in a high-energy atmosphere
- Speed and efficiency in handling a high volume of drink orders while maintaining accuracy and quality
- Handling working in a team cohesively
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Licensed Esthetician -
Summit Salon Academy
05.2019
High School Diploma -
Sickles High School
05.2018
Skills
- Memory retention
- Handling difficult customers
- Team training and development
- Suggestive selling
- Creative mixology
- Strong multitasking
Relevantexperience
I have worked in the service industry for over 7 years now and have developed a mastery of maintaining exemplary customer service. I have multiple years of experience as a full-time bartender performing at the highest level of professionalism and skill, offering both my employers and customers' maximum satisfaction and my full effort. I have also developed a strong ability to relate to and create professional relationships with customers leading to repeat customers and patrons becoming regulars spending large amounts of time and money at bars providing my bartending services.
Timeline
Bartender
Meat Market
01.2023 - 10.2024
Bartender
Dogwood Nashville
01.2022 - 12.2022
Bartender
Wing House Bar and Grill
01.2020 - Current
High School Diploma -
Sickles High School
Licensed Esthetician -
Summit Salon Academy
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