Natalie Hernandez
Chicago
Summary
Professional with strong organizational skills and focus on effective communication. Experienced in supporting sales teams and managing administrative tasks. Known for adaptability and reliability, ensuring seamless operations even with changing needs. A proactive problem-solver with deep knowledge of Chicago communities and a commitment to empowering youth and fostering organizational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mobile Expert Specialist
T-Mobile
01.2022 - Current
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Exceeded monthly sales goals and sales performances with personalized recommendations tailored to each customer''s unique needs.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Medical Coding Specialist, Certified
R1RCM
01.2013 - 01.2022
- Managed ICD10CM/PCS coding with high accuracy to ensure proper reimbursement and regulatory compliance.
- Ensured timely submission of claims by diligently meeting deadlines for coding assignments, reducing the risk of delayed payments from insurers and improved revenue cycle by recovering 105,000 in unaccounted claim revenue
- Maintained strict adherence to HIPAA regulations by protecting confidential patient information during the coding process.
- Increased staff proficiency and maintained up-to-date knowledge of coding guidelines and procedures for ICD-10-CM and CPT code sets through ongoing trainings.
- Reduced claim denials by consistently ensuring a high accuracy rate of 98%+ and compliant coding practices in line with regulatory standards.
Executive Assistant- Part Time
Antilles Strategy Group (ASG)
03.2005 - 01.2013
- Handled day-to-day office operations, bookkeeping, client communications, accounts payable, and banking relations
- Managed executive calendars, scheduling meetings and appointments while coordinating travel arrangements
- Attended client meetings, maintained internal communications for CEO, developed supplier relations, and managed procurement.
- Represented ASG at business meetings, community conferences, and maintained memberships in professional organization
Accounting Clerk
Meeker Magner Company
01.2010 - 01.2013
- Balanced commission statements and managed accounts payable/receivable for seamless operations.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Train Planner/Manager
Pacer StackTrain
01.2004 - 01.2009
- Coordinated logistics to ensure accurate and timely deliveries while managing a team of 6.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
Education
Associate of Arts - Human Resources Development
Wright College
05-2024
Skills
- Customer Service Excellence
- Sales Strategy and Goal Achievement
- Strong Communication and Interpersonal Skills
- Adaptability in Fast-Paced Environments
- Proficiency in POS Systems and Inventory Management
- Conflict Resolution and Problem-Solving
- Team Collaboration and Leadership Support
- Scheduling and calendar management
- Microsoft Office Suite, Excell and PowerPoint
Accomplishments
- Top performer in customer satisfaction metrics across the district.
- Successfully launched new training programs for teammates to improve product knowledge and sales skills.
- Recognized for maintaining outstanding accuracy in coding and administrative tasks in previous roles.
Certification
- CCS-P - Certified Coding Specialist - Physician - Based
- COC - Certified Outpatient Coder
- CCS - Certified Coding Specialist - Hospital Based
Timeline
Mobile Expert Specialist
T-Mobile
01.2022 - Current
Medical Coding Specialist, Certified
R1RCM
01.2013 - 01.2022
Accounting Clerk
Meeker Magner Company
01.2010 - 01.2013
Executive Assistant- Part Time
Antilles Strategy Group (ASG)
03.2005 - 01.2013
Train Planner/Manager
Pacer StackTrain
01.2004 - 01.2009
Associate of Arts - Human Resources Development
Wright College
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Heather BradleyHeather Bradley
Sr. SDET at T-MobileSr. SDET at T-Mobile
Michael SedenoMichael Sedeno
Lead Retail Sales Associate at T-MobileLead Retail Sales Associate at T-Mobile
Blake Hamilton CurrieBlake Hamilton Currie
Substitute Teacher at Chicago Public Schools CPSSubstitute Teacher at Chicago Public Schools CPS