Natalie Hernandez
Fort Worth,TX
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Payment Operations Specialist
Perez Collazo Law Firm
08.2023 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered client details and notes into system for interdepartmental access and review.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Deposited settlement checks and issued payments for office expenses,attorneys fees,medical providers and client settlement check
- Submit reductions to providers for processing
- Verify accuracy of settlement statement prior to disbursing payments
- Handle client concerns via telephone and in person
Receptionist
Perez Collazo Law Firm
07.2023 - 08.2023
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Completed clerical duties such as: Submitting LOP's. Sending reductions and sending emails to providers
Stocker
Dollar Tree
07.2023 - 08.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier
Dollar Tree
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Nanny
Maria Varela
06.2018 - 08.2022
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Nanny
Melina Millan
11.2019 - 02.2021
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored children's play activities to verify safety.
Education
High School Diploma -
Trinity High School
Euless, TX05.2017
Skills
- Payment Management
- Process Improvement
- Billing Dispute Resolution
- Customer Service Support
- Contract Reviewing
- Reviewing Account Records
- Financial Transactions
- Account Reconciliation
- Bilingual
Languages
Spanish
Professional Working
Timeline
Payment Operations Specialist
Perez Collazo Law Firm
08.2023 - Current
Receptionist
Perez Collazo Law Firm
07.2023 - 08.2023
Stocker
Dollar Tree
07.2023 - 08.2023
Cashier
Dollar Tree
05.2023 - 07.2023
Nanny
Melina Millan
11.2019 - 02.2021
Nanny
Maria Varela
06.2018 - 08.2022
High School Diploma -
Trinity High School
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