NATALIE HERRERA
San Diego,CA
Summary
As a Customer Service Representative/Bus Driver, my primary objective is to support the functioning of business operations by having strong work ethic, working independently or as a team. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.
Overview
12
12
years of professional experience
Work History
Administrative Office Assistant/Student Volunteer
Nicoloff Elementary School
San Ysidro, CA
09.2024 - Current
- Processed incoming mail by sorting, distributing or responding to inquiries in a timely manner.
- Provided administrative support to teachers, staff members, and students.
- Handled incoming calls from parents and other stakeholders in a professional manner.
- Reviewed purchase orders to check for completeness and accuracy.
- Performed data entry into the school's computer systems.
- Performed clerical tasks such as photocopying documents, filing paperwork or answering phones when needed.
- Applied positive reinforcement to redirect negative behaviors.
Bus Driver
South Bay Union School District
07.2017 - Current
- Performed pre-trip inspections of the bus according to established procedures.
- Transported students to school in a timely manner while keeping assigned route schedule.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Communicated effectively with parents regarding student transportation issues.
- Developed positive relationships with students through friendly interactions.
Customer Service Representatives
Check Center
01.2013 - 10.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Administrative Office Assistant Bilingual
Southwestern College
Chula Vista, CASkills
- Strong communication skills
- Effective verbal and written communication
- Collaboration with compassion and empathy
- Fluent in both English and Spanish
- Demonstrated a strong work ethic
- Teamwork skills in daily office operations
- Experience in providing guidance and support to staff
- Setting performance expectations
- Collaborative leader
- Ability to work effectively with cross-functional teams
References
Available upon request.
Timeline
Administrative Office Assistant/Student Volunteer
Nicoloff Elementary School
09.2024 - Current
Bus Driver
South Bay Union School District
07.2017 - Current
Customer Service Representatives
Check Center
01.2013 - 10.2016
Administrative Office Assistant Bilingual
Southwestern College
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