Natalie Herrington
Marshall,TX
Summary
Efficient Back Office Employee with great customer service skills. Years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
5
5
years of professional experience
Work History
Back Office Specialist
VeraBank
Longview, TX
02.2022 - 06.2023
- Assisted in the development of internal procedures and processes related to back office operations.
- Resolved employee inquiries and complaints in a timely manner.
- Provided support for daily back office activities such as data entry, filing, and other administrative tasks.
- Conducted research into discrepancies found during the reconciliation process with Chase and between the bank branched.
- Managed incoming emails related to customer service requests or inquiries.
- Developed training materials for new employees on back office operations.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered phone on average 100 calls a day from bank employees
- Reviewed files, records and other documents to obtain information or respond to requests.
Relationship Banker
VeraBank
Jefferson , TX
10.2020 - 02.2022
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Developed promotional strategies to attract new customers to the bank's products and services.
CNA
Focus Care Humble
Linden, TX
05.2018 - 05.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Education
Associate of Arts - Business Administration
Texarkana College
Texarkana, TX06-2022
Skills
- Customer Service
- Backroom Organization
- Backroom Maintenance
- Record Preparation
- Relationship building and management
- Account closings
- Money Handling
- Proficient in Microsoft office, word, excel, and Teams
- Financial processes understanding
- Resourcefulness
- Employee Motivation
- Persuasive communication style
References
References available upon request.
Timeline
Back Office Specialist
VeraBank
02.2022 - 06.2023
Relationship Banker
VeraBank
10.2020 - 02.2022
CNA
Focus Care Humble
05.2018 - 05.2020
Associate of Arts - Business Administration
Texarkana College
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